Job Overview:
The Career Success Coach is responsible for providing coaching and support to team members to help them succeed professionally and personally. This role is responsible for providing front-line career development coaching and referral to appropriate personal and professional resources. Coordinates referrals with internal and external subject matter experts and leverages tools and system to track and interpret workforce data.
Holds general knowledge of career development tools and community resources. Holds self accountable to service level standards.
Job Requirements:
Bachelor's Degree
Equivalent experience accepted in lieu of degree
Excellent communication skills at all levels
Case management ability and ability to manage and analyze data
Ability to manage multiple projects with minimal supervision
Understanding of career development practices and tools
1-2 years experience Professional Human Resources, Organizational Development, Education, Business
Social Services or related
Must be able to work flexible schedule
Job Responsibilities:
Provides coaching and development support to team members to enable careers success and advancement
Connects team members to appropriate internal and external resources to match individual needs in areas such as skills development and financial and personal stability.
Documents service using digital tools and tracks personal performance. Uses system reports and other data to analyze and interpret workforce trends.
Builds library of appropriate resources continually through research and collaboration with team and other subject matter experts
Other Job-Related Information:
Working Conditions:
Climbing - Rarely
Concentrating - Consistently
Continuous Learning - Consistently
Hearing: Conversation - Consistently
Interpersonal Communication - Consistently
Kneeling - Rarely
Lifting <10 Lbs - Rarely
Lifting 50+ Lbs - Rarely
Lifting 11-50 Lbs - Rarely
Pulling - Rarely
Pushing - Rarely
Reaching - Occasionally
Reading - Consistently
Sitting - Frequently
Standing - Frequently
Stooping - Occasionally
Thinking/Reasoning - Consistently
Use of Hands - Frequently
Color Vision - Consistently
Walking - Occasionally
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS...
* Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
* Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
* Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS...
* Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
* Offer patients and guests priority when waiting (lines, elevators)
* Work on improving quality, safety, and service
Respect: ALWAYS...
* Respect cultural and spiritual differences and honor individual preferences.
* Respect everyone's opinion and contribution, regardless of title/role.
* Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS...
* Value the time of others by striving to be on time, prepared and actively participating.
* Pick up trash, ensuring the physical environment is clean and safe.
* Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS...
* Acknowledge wins and frequently thank team members and others for contributions.
* Show courtesy and compassion with customers, team members and the community
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