Not Authorized
You are currently not authorized to access this section.
Please contact your Administrator to change your authorization settings.
Please contact your Administrator to change your authorization settings.
Materials Support & Service Agent
Fort Lauderdale, FL
Job Description
Description
Do you enjoy Material Management, tracking orders, and customer service and want to join one of the top companies within the Aviation Industry in Ft. Lauderdale, FL?
Are you looking to further your career and grow?
Do you have a high school diploma and does helping costumers excite you?
If you answered yes to those three questions, then apply today!
Here's what you'd do:
Handles customer issues regarding material services activities, such as Rentals, Loans, Return Material Authorization Analysis, Credit Memos Analysis, core management and sometimes AOG Support. Trains Customers on Embraer's Web tool Flyembraer- eParts and Audits customers "and Embraer Authorized Service Centers' On Site Stocks.
JOB RESPONSIBILITIES
- Handles customer issues regarding material services activities, such as Rental, Loans, Return Material Authorization Analysis, Credit Memos Analysis, Core management and also AOG Support.
- Analyzes customers' requests- emails triage, processing and follow-up.
- Participate in special projects - Kaizen, customers' meetings, conference calls.
- Controls the returns of unserviceable Parts and constantly updates database ( Core Control )
- Monitors Embraer Sites backorder and repair order management, maximizing the efficiency of these sites (Singapore, France, etc.) inventory and overall material costs.
- Interacts and follows up with several departments/ sites to resolve customer issues concerning exchanges, rentals, part returns stuck in the warehouse, Non-conformities (QMs) including issues of quantities, technical specifications, aircraft model/type, serial numbers, etc.
- Keep workplace organized
- Continually seeks opportunities in improve process flow and work efficiency.
- Performs other tasks as requested periodically.
Here's what you'll get:
- $20-23 per hour (depending on experience)
- 1st Shift 8AM-5PM/ 9AM-6PM
- Two weeks of extensive training and opportunity to cross train in other departments
- Excellent benefits
- Holiday pay
- 401(k)
- Direct deposit
- Medical and dental insurance options
- A promising career in a growing industry
- Opportunities to innovate, collaborate, and empower yourself (and others)
About Acara Solutions
Acara is a premier provider of recruiting and workforce solutions-we help companies compete for talent. With a legacy of experience in a variety of industries around the world, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.
Job Requirements
Here's what requirements you'll need:
- High School Diploma
- 3 years of customer service experience in a production or manufacturing environment
Here's what sets you apart from other candidates that our clients prefer:
- Manufacturing and inventory experience a plus
Additional Information:
- Upon offer of employment, the individual will be subject to a background check and a drug screen
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
Aleron companies; Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Viaduct, and Aleron's strategic partner, SDI are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
3+ years
Email this Job to Yourself or a Friend