Casino Operations Associate
Jersey City, NJ 
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Posted 14 days ago
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Job Description
Position: Casino Operations Associate
Location: Jersey City, NJ
Remote Status: Hybrid
Job Id: 2416
# of Openings: 1
Casino Operations Associate
Jersey City, NJ

About Us

We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.

We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.

We were recognized as one of Glassdoor's "Best Places to Work".

About the Role
The Casino Operations Associate will be working with the Casino team, to develop and optimize our virtual shop windows, including game positioning, game categorization and content strategy, across all channels and States. The Casino Operations Associate will play a pivotal role in releasing new Casino content to players and will be responsible for helping plan and manage the roadmap, perform quality assurance tests on all new games before they go live, and continually monitoring new game performance after they go live.
Responsibilities
  • Coordinate, plan and execute on BetMGM's games roadmap strategy
  • A main point of contact with gaming vendors to both maximize on-site wager and drive value from prime lobby placements and promotions
  • Work with internal tech, product, and compliance teams to secure test and regulatory approvals before going live
  • Track performance of games, teasers and performance of the site to make sure revenue is maximized across all markets.
  • Plan game promotions, VIP pushes, newsletters, push notifications and game announcements with marketing, CRM and VIP teams to increase player retention, conversion and engagement
  • Use competitive analysis, tier system and performance metrics to optimize casino brands
  • Assist in research and development in bringing new 3rd party content to the US market
  • Work directly with Casino Promotions Manager to update site categories and stickers to highlight promotions across all BetMGM brands
  • Update and manage Loyalty configuration weekly to ensure players are being properly rewarded
  • Work closely with the business to identify and use data to propose solutions for effective decisions making.
  • Assist the Casino Management team in ad-hoc requests
Essential Functions
  • Must be able to stand or sit and operate computers and other technological devices for extended periods of time
Qualifications
  • You are highly interested in casino and games
  • A good understanding of numbers and the ability to compile KPI and performance reports.
  • You are organized and can keep deadlines even under pressure
  • You are self-driven and reliable
  • You are a team player
  • You are highly analytical
  • You are proficient with Microsoft Office suite
  • Online Gaming Experience Preferred but not essential
Licensing Requirements
As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification.
About Our Culture

Building BetMGM from the ground up takes effort, energy, and teamwork, but that's what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars:
  • Believe in Your Game - Take your shot! There's a freedom to explore ideas usually only start-ups are lucky enough to experience.
  • Backed by the Best - With our expertise-merged with that of our world-class investors-we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined.
  • Do What's Right - We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day.
  • Hustle Hard - Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry.
What We Offer

As a valued employee, we're committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more!

Gaming Compliance

Candidate must comply with and support the company's responsible gambling policies, procedures and initiatives.

This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.
BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants.
We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our company goals. So, we are committed to an inclusive culture for all and empowering our employees to thrive in meaningful careers. At BetMGM, we play to win, and we are "all in" together. If your experience looks a little different from what we've identified and you think you've got what it takes, we'd love to learn more about you.

If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com.
Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. The position is also eligible for an annual bonus.
Pay Range: $50,640 - $66,465 per year
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Job Summary
Company
BetMGM
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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