General Information:
As OSS Specialist II you will provide Desk Side Support to IT users, for all IT matters requiring physical intervention. You will be responsible for supporting incident resolution by engaging with other support teams/groups within IT. You will also act as a representative of IT organization and face to the customer on behalf of other IT functions.
In addition to the primary responsibilities listed an OSS Specialist II may be required to travel to the customer sites and work overtime when necessary. The candidate should have the ability to train new hires and existing OSS as needed as well as create training material. Have the ability to work in a high-pressure, collaborative team environment
Primary Responsibilities:
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