With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

We are seeking a Senior Supervisor, Epicor - Remote. This position will be responsible for the administration, maintenance, and continuous improvement of our Epicor ERP system. Collaborate with cross-functional teams to ensure the system meets the needs of various departments and supports business objectives. Technical expertise and attention to detail will be pivotal in ensuring the stability, security, and performance of the Epicor environment. Oversee other resource(s) for operation of Epicor in a dynamic environment.

Supervise the Epicor support required and assign tasks based on project priorities and deadlines
• Provide "best practices" and data solutions to meet the needs across the business
• User Support: Work with in IT to assist end-users, addressing their inquiries, troubleshooting issues, and ensuring smooth system operation.
• Security and Access Control: Implement and manage user access controls, permissions, and security policies to safeguard sensitive data and maintain compliance with industry regulations.
• Integration and Data Management: Develop and manage data integrations between Epicor and other systems, ensuring data accuracy and consistency. Be able to dig into transaction level data to understand and explain how certain numbers (especially financial) are derived.
• Customization and Enhancements: Collaborate with business stakeholders to identify opportunities for system improvements, customizations, and enhancements to meet evolving business requirements, with a focus on saving employee time and enhancing user experience.
• Performance Optimization: Monitor system performance, identify bottlenecks, and implement optimizations to enhance system speed and efficiency.
• Documentation: Maintain detailed documentation of system configurations, processes, and procedures for reference and training purposes.
• Training: Provide training to end-users and other team members on Epicor system functionality and best practices.
• Vendor Collaboration: Liaise with Epicor support and third-party vendors to resolve technical issues, implement updates, and stay current with system advancements. This may include Epicor consultants.
• Use working knowledge to investigate data issues in relational source systems
• Complete quality projects on time and budget
• Prioritize the team's project and production support including troubleshooting and resolution

• B.S. or B.A. in computer science, information systems, or a related degree
• Relevant experience with applicable college coursework or equivalent professional training may be substituted
• 5 - 10 years of experience as an Epicor resource
• Epicor Financials, SCM, Configurator, MRP
• Experience producing written deliverables for requirements specifications and support documentation
• Experience collaborating with both business and technology departments to define deliverables and develop solutions that are reusable across the organization

• Experience with an ERP system(s)
• Familiarity with the SDLC/Waterfall & Agile development methodologies
• Strong communication skills
• Strong organizational skills
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

#LI-Remote

Pay range of $100,000 to $125,000 annually + annual bonus: up to 10% of base pay depending on bonus criteria. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

#ERF-HRC