General Description

The Loss Prevention Specialist is responsible for preventing, responding to, investigating, resolving, and reporting claims of loss due to kite, forgery, or theft. Reviews, maintains, and monitors reports, conducts interviews, and pursues information to prevent losses to both customers and the institution.

Essential Duties and Responsibilities

1. Reviews system-generated reports, maintains and monitors daily reports, and pursues miscellaneous information provided by other departments for the purpose of preventing losses due to, but not limited to kite activity, money laundering, account inflation, and new account fraud. This duty is performed about 55% of the time.
2. Interviews customers and/or employees regarding claims of fraud, takes steps to prevent additional losses to customers and the institution, ascertains level of responsibility for loss, and makes recommendations for reimbursement or litigation when applicable. This duty is performed about 10% of the time.
3. Investigates claims of fraud/loss due to things such as forgery, counterfeit, kite activity, and new account fraud. Identifies suspects and prepares cases for prosecution. This duty is performed about 10% of the time.
4. Provides customer service by responding to calls from other departments regarding suspicious activity and assists banking centers and departments in preparing and responding to fraud claims. This duty is performed about 5% of the time.
5. Summarizes, evaluates, and make recommendations for action; provides follow-through to timely closure of cases to include filing charges, pursuing civil judgment, and recording restitution. This duty is performed about 15% of the time.
6. All other special projects, reports and duties as assigned. This duty is performed about 5% of the time.
7. Maintains regular and reliable attendance, punctuality and personal appearance. Reads, writes, and communicates in a clear and efficient manner via various types of correspondence, such as, in person, phone, email, letters, etc. Adheres to all company policies and procedures, as well as all applicable banking rules, regulations, and laws (including BSA/AML).
8. Performs any other related duties as required or assigned.

Education and Experience Requirements

• High school diploma or GED
• 6 to 12 months related experience and/or training
• Regular use of desktop/laptop computer, basic operating systems, and specialized software systems.
• Basic experience with alphanumeric data entry, PowerPoint, Excel, and Word Processing
• Ability to add, subtract, multiply and divide

Physical Requirements

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

• Semi-repetitive and low physical activities.
• Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.
• While performing the functions of this job, the employee is frequently required to talk or hear; regularly required to sit, use hands to handle or feel, reach with hands and arms; and occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl.
• Occasionally required to lift and/or move up to 25 pounds.