PURPOSE AND SCOPE

This position is responsible for training employees on and supporting the ongoing operations of Rite-Hite's assigned distribution systems (CRM, service systems, applications, etc.) after the implementation is complete. These responsibilities will include the support of the current and future applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• To provide administration and support to user groups on effective usage of the current and future systems and applications and associated processes
• To prepare training content for technologies and related Distribution Development initiatives.
• To provide support and training of technologies and related Distribution Development initiatives.
• To compile and define enhancement requests related to assigned systems and applications, and to perform the testing of the desired enhancements in partnership with the Information Technology Programming Staff.
• Support Arbon, Independent and International Reps with setup, translation of blurbs, product descriptions, and configurations of assigned systems and applications.
• Troubleshoot bugs, errors or questions related to the assigned systems and applications, and test fixes if required.
• Data analysis and support for current and future sales technology and marketing programs such as Dodge, CRM and Rite-Hite Apps
• To provide sales and marketing teams with appropriate data to effectively analyze sales and market performance
• Analyze usage to determine whether system or application is successful or whether users need additional training, whether the setup needs to be changed or whether application should no longer be utilized
• Assist and support the Operating Companies with the maintenance and updates to proposal blurb templates, product descriptions and proposal support documents.
• Perform other support and admin for the Distribution Technology Manager and Distribution or Marketing Leadership as needed or requested

EDUCATION and/or EXPERIENCE

• Four year degree. Degree in a technology or distribution related field preferred,
• Three years of prior related experience
• Experience leading training, preferably on use of technology
• Experience providing remote support to users of technology, such as help desk experience.
• Previous experience working within a field sales and service organization
• Prior experience with Salesforce, Servicemax, and JDE Oneworld is strongly preferred

This position requires excellent project management skills, effective critical thinking skills, public speaking skills, presentation skills and previous experience working within a sales organization. The incumbent must have strong computer / technology skills as well as a passion and willingness to help others be successful. A thorough understanding of the Rite-Hite sales and marketing process, the Rite-Hite order fulfillment process, EnterpriseOne and the Representative Administrative and service process is optimal for this position

KNOWLEDGE / SKILL REQUIREMENTS:

The ideal candidate will demonstrate:

• Project management skills
• Effective critical thinking skills
• Public speaking and presentation skill
• Strong computer / technology skills
• A thorough understanding of the Rite-Hite sales and marketing process, the Rite-Hite order fulfillment process, and the Representative Administrative and service process is optimal for this position
• This position will require frequent (25%) overnight travel.

SUPERVISORY RESPONSIBILITIES:

None

Arbon Equipment - A Rite-Hite Company is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.

Arbon Equipment - A Rite-Hite Company provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package.

Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.