Job Duties & Responsibilities:

1. Supervisory duties (under direction of manager/director) to include:

A. Accountable for oversight of the Supportive Living Coordinator (SLC) staff and day to day operations, ensuring all shifts are staffed and can accommodate capacity of the facility.

B. Participate in recruitment activities including creating requisitions, interviewing, hiring and onboarding new staff.

C. Complete introductory and annual evaluations along with overseeing completion of job training checklists.

D. Oversee and ensure patient rounds and patient care notes are entered into the electronic medical record accurately and in a timely fashion.

E. Ensure medication protocols are followed and incident reports are completed in a timely manner when deviations occur.

F. Develop operational program materials in conjunction with manager/director; ie., handouts, fact sheets, manuals.

G. Offer ongoing training, support and coaching to staff members consistent with system, site and program expectations.

H. Provide on-call support to the Supportive Living Coordinators.

I. Approve PTO, complete payroll timecard adjustments and approvals.

J. Attend, participate and lead staff meetings, in-services, and huddles in conjunction with manager/director.

K. Provide direct patient care when staff are unexpectedly out/unavailable. Provide assistance with all Supportive Living Coordinator duties when needed.

L. Demonstrates and exemplifies Rogers Cultural Agreements and provides coaching as needed to direct reports.

M. Meet and greet all residents and make regular contact with them.

2. Communication

A. Participate in multidisciplinary treatment team meetings.

B. Participate in community and marketing activities to develop the business, create awareness of Rogers and services provided, and promote the organization.

C. Establish, maintain, and encourage strong lines of communication with manager/director, clinical leadership, and other clinical staff.

D. Assist in promoting a team atmosphere by treating individuals with respect and honesty and by using direct communication and active listening skills.

3. Monitor the safety of the environment

A. Maintain updated knowledge of policies and procedures including, patient and employee safety, and emergency or evacuation plans. Communicate policy changes to staff.

B. Complete maintenance requests as needed.

C. Complete and manage incident reports (SAI360) related to employee and visitor injuries, complaints and/or other concerns as defined in the incident reporting policy.

D. Maintain updated knowledge in life-sustaining techniques and emergency first aid.

E. Maintain the safety and confidentiality of the patient and patient records.

4. Monitor the safety of the residents

A. Intervene appropriately to maintain resident safety.

B. Identify potential gaps in workflow, resolve if possible, report any ongoing deficits to manager/director.

5. Communicate with the manager/director, attending providing and other staff members.

A. Report verbally and/or in writing pertinent information to attending provider and the treatment team as necessary and discern situations requiring immediate attention versus those that can be postponed.

B. Communicate as necessary with the program manager/director and other treatment team members regarding the residents' treatment and care, both verbally and in writing.

C. Daily/Frequent check-ins with census including:

a. Identifying, understanding and working through barriers to obtaining maximum census alongside manager/director.

b. Reviewing scheduled discharges and scheduled admissions to ensure efficient scheduling of admissions.

c. Reviewing upcoming admissions/discharges to ensure facility readiness.

6. Assist in providing training and education to staff.

A. Serve as primary contact for new hires prior to start and during New Employee Orientation/initial training.

B. Schedule shadow shifts with all incoming staff to fulfill Rogers and regulatory policy while allowing for appropriate preparation of new staff.

C. Provide on-going education, training, coaching sessions and feedback to existing staff.

D. Conduct audits and provide feedback.

E. Engage in coaching and corrective action process for staff as needed, while keeping the manager/director and HR informed.

7. Support team and operations in facilitating treatment philosophy, structure of the program, and individualized treatment plans.

A. Communicate with the residents in a respectful, caring and encouraging manner to help maintain their dignity and well-being.

B. Complete program-specific competencies and training requirements as developed by the program manager/director, clinical leadership and/or Talent Development.

C. Be involved in education and knowledge of the various aspects of treatment approach to recovery and apply these principles to daily interaction with residents.

D. Act as line of communication for residents and treatment team when they have questions regarding the philosophies behind the program.

E. Report any deviations to the program not already reported by SLCs to manager/director and/or treatment team.

8. Monitor Supplies

A. Monitor daily supplies and complete appropriate orders (IE: general office supplies, food orders, linens etc.).

B. Submit receipts for local orders to purchasing for appropriate processing.

C. Maintain emergency food and supply reserve. Ensure food is not expired and all food is labeled properly.

D. Monitor appropriate use of gas and food cards.

9. Perform other duties as assigned.

10. Promote department goals as well as the mission of Rogers.

A. Communicate goals to fellow staff members.

B. Demonstrate measurable goal achievement.

C. Maintain department policies and procedures.

D. Include requirements and guidelines from external agencies (i.e., Department of Health Services, State of Wisconsin).

E. Educate new staff regarding regulations or requirements of those functions that relate to their areas or departments, as directed.

F. Demonstrate acceptance and training of student interns in the department, as directed.

11. Demonstrate understanding of HIPAA, 42 CFR and other regulatory agency compliance regulations.

A. Involve self in the learning and application of standards relevant to the department.

B. Participate in in-services, seminars and other meetings to increase involvement and awareness of regulations.

C. Involve self in the education of other disciplines regarding the department's regulations.

12. Participate in activities organized to ensure quality of services.

A. Participate and aid in the identification of performance improvement projects for supportive living related issues.

B. Interact with residents, family members, significant others and other visitors to reflect excellence in customer service while maintaining professional boundaries.

C. Participate in and review the development of departmental policies and procedures as assigned by the operations manager/director.

13. Participate in the Rogers Operating System (ROS) improvement program.

A. Gain understanding of the MDI and ROS process.

B. Apply the improvement model to your department's activities.

C. Participate and/or create improvement teams that lead to improvement in facility areas.

D. Educate and involve self in the Rogers improvement plans.

14. Conduct self in a professional manner.

A. Demonstrate organizational skills that promote timely response to all inquiries and task completion.

B. Communicate with all individuals in a positive and professional manner.

C. Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution.

D. Communicate concerns and provide solutions for same.

E. Attend outside seminars and/or educational classes to promote professional growth.

F. Demonstrate a positive and professional attitude toward parties outside the hospital (provider relations representatives, managed care contractors, visitors, vendors, etc.).

G. Comply with the system's policies and procedures, including human resources, infection control, and employee health policies and programs.

H. Project a professional image by wearing appropriate, professional attire.

Physical/Mental Demands:

1. Be able to work effectively with an adult patient population.

2. Be able to work on-site independently and as a team member.

3. Possess integrity, initiative, and a willingness to learn. Be dependable, flexible, efficient, patient and dedicated.

4. Be able to use leadership and assertiveness skills.

5. Verbal and hearing ability required to interact with patients and employees. Numerical ability required to maintain records and operate a computer.

6. Must be able to read and communicate through written, verbal and auditory skills and abilities.

7. Evening & weekend hours may be required.

8. Physically/Mentally able to perform job duties as verified by a physical exam by a licensed physician, per post-employment physical.

9. Be able to plan, control and direct all aspects of employee relations. Tact is required to deal effectively with employee and professional staff. Logical thinking and discretion is required to make decisions in initiating and implementing policies and procedures and standards.

Education/Training Requirements:

1. A Bachelor's degree is required (masters preferred).

2. 1-2 years of demonstrated leadership (of people, projects, initiatives, etc) experience in a healthcare environment is preferred.

3. Demonstrated ability to communicate effectively, set clear expectations and confront concerns as they arise.

4. Ability to manage multiple priorities, utilizing critical thinking skills.

5. Ability to prioritize and be flexible in meeting regulatory and organizational performance expectations.

6. Demonstrated ability to collaborate with internal and external departments/resources to deliver residential services to our patients.

7. Community Based Residential Facility (CBRF) fire safety, standard precautions and first-aid training is required within ninety (90) days of employment start date.

8. CPR certification is required to be completed within thirty (30) days of employment start date.

9. Hold a valid Wisconsin driver's license.

10. Successfully pass the Caregiver Background Check at date of hire and every 4 years after.

Training/Licensure

1. American Heart Association CPR certification needs to be obtained within thirty (30) days of employment start date.

2. Training in Nonviolent Crisis Intervention (NCI) is required and will be provided within 60 days of employment start date. Annual re-certification is required.

3. Community Based Residential Facility (CBRF) fire safety, standard precautions and first-aid training is required within ninety (90) days of employment start date.

4. Medication Administration Certification Training.

Additional Job Description:

1. A SAC-IT/CSAC or Certified Peer Recovery Specialist is required or 2-5 years experience working with individuals with substance use disorders with willingness to complete SAC-IT within 6 months of hire.