Shift: M-F, days

Salary range: $59,322 - $96,762/Annually

Ambulatory Departments:

• Audiology
• ENT
• Neurology
• Mental Wellness
• Pediatrics
• PM&R

Basic Function and Responsibility:

The Practice Manager is accountable for leading the full cycle of operations and achieving the desired clinical, operational, financial, growth, and people goals of assigned areas. This position is expected to lead the creation of an environment that is focused on patient-centered care.

Job Summary:

The Practice Manager is accountable for leading the full cycle of operations and achieving the desired clinical, operational, financial, growth and people goals of assigned areas.This management role has responsibility for assisting MUHC achieve its mission of advancing the health of all people, especially Missourians. This position is expected to unceasingly lead the creation of an environment that is focused on patient-centered care, a culture of Yes, and working together to embrace the values of care, deliver, innovate and serve.

Detailed Description:

• Create a high performing team(s) by interviewing, selecting, training, evaluating, coaching, counseling, disciplining and leading staff within assigned area of responsibility
• Assist with the development, administration and achievement of the budget and financial targets of the assigned clinic(s)
• Achieve and maintain high patient satisfaction by creating a culture of Yes, investigating and responding to patient problems and complaints, and following up on satisfaction surveys
• Achieve and maintain high staff satisfaction by leading, developing and supporting a high performing team
• Communicate with staff in a consistent manner to keep all informed of goals, expectations, policy/procedure changes and activities relating to the assigned areas and all of MUHC
• Ensure the prompt delivery of patient services by implementing improvements and enhancements to patient access and efficient patient flow
• Establish, maintain and monitor staffing levels, productivity and throughput
• Confer with supervisor, departmental chairs and administrators, practice physicians and others to resolve operational problems and to promote excellence in the delivery of care
• Coordinate and direct development of processes and procedures for assigned areas, which are compatible with established policies of MUHC
• Develop and produce monthly practice activity reports related to clinical, financial and operational outcomes
• Represent the area of responsibility as needed or requested by supervisor or administration
• May complete unit/department specific duties and expectations as outlined in department documents

Supervision Received:

Supervision is received from the Director, Clinical Operations, CRMC.

Supervision Exercised:

Supervision is exercised over assigned staff.

Qualifications:

• Bachelor's degree in health care, business administration, or a related field,
  or an equivalent combination of education and experience from which comparable
  knowledge, skills and abilities can be acquired.
• Six (6) months of supervisory experience.

Preferred:

• Bachelor's degree in health care, business administration, or a related field.
• Five (5) years relevant experience.
• One (1) year of supervisory experience.
• Additional license/certification requirements as determined by the hiring
  department.

Physical demands:

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.

Performance Expectations:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job; however, completion of these duties is a measure of successful performance. Employees of this job classification are subject to performance reviews. Basic function, responsibilities and characteristics duties may change at any time with or without notice.

Safety Sensitive Status:

This position is considered safety sensitive. This document is a general description of typical job duties, responsibilities and qualifications of employees holding the associated job title. Additional duties, specific qualifications and work emphasis may vary between individual positions.

Applicants with diverse backgrounds are encouraged to apply.

Equal Opportunity Employer

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit

All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law.