Truliant's mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.
Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.
Purpose of the Job
The IT Field Tech Engineer I provides service and staff support during field visits or dispatches. This position performs on site installation, repair, maintenance, and testing or validation tasks. This position works with other IT Field Tech Engineers, IT Service Desk staff, Telecom staff, IT Security, and IT Infrastructure Engineers to maintain all Credit Union software and hardware. The IT Field Tech Engineer I provides support for escalated issues from IT Field Tech Engineers and the IT Service Desk staff that cannot be resolved remotely and requires onsite support, being responsible for diagnosing errors or technical problems and determining proper solutions during those field visits. The IT Field Tech Engineer I position will assist with Branch build projects throughout their life cycle.
Essential Functions and Responsibilities
Handles escalated issues requiring field visits to support teammates and end users. Deploys new systems and devices for end users. Offers in person technical support, training and assists end user on devices. Travels to branch offices as required to setup equipment in a new branch, or assisting with moving equipment when a branch relocates. Manages hardware installations to support new Branch openings. Serves as a resource for moves, additions and changes across the organization. Provides support to IT Field Tech Engineer I, IT Service Desk Engineers and IT Infrastructure Engineers to identify, research, and resolve technical and software-related problems for end users. Installs, updates, and troubleshoots Windows 10 operating systems as well as desktop, zero/thin client, laptop hardware, mobile devices, and uninterruptible power supplies (UPS). Installs & supports network-based printers & copiers. Troubleshoots network switches, firewalls and Wi-Fi equipment. Accurately logs calls and troubleshooting steps into the IT Service Desk ticketing system. Assists with supporting telecommunications local area and wide area networks, including voice and data. Communicates with vendors as issues arise with 3rd party vendor applications. Troubleshoots and maintains (24x7) systems and network communications including voice, data, and ATM network. Assesses technical needs due to changing work environments and audit requirements. Assists the Director, IT Support Services with day-to-day activities as needed.
Other Duties and Responsibilities
Assists with other tasks and projects as assigned
Knowledge, Skills, and Abilities
Physical Requirements
Education and Background
If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant!
As a member of the Truliant family, you will enjoy the following full time benefits: