The Regional Field Service Supervisor - IAQ will be a member of the services management team with a focus on Customer Experience and delivering "best in class" service. This role leads the service activities of the field service teams to execute the vision and direction of the service organization. This role is also a working supervisor, meaning this person would be performing field service as well as supervising other technicians in the field within a given region. Toexcel in this role, it will be critical for you to manage and lead a best-in-class field service regional division through effective coaching and engagement. Key Metrics will include but are not limited to: Revenue, Delivery, Cost and Attachment Rates.You will report to the Service Manage and you will have 4-5 field service technician direct reports.

• Coordinates and contributes to various service activities e.g., commissioning, repairs, preventative maintenance and special events; manages work schedules to ensure appropriate support is maintained as required.
• Responsible for driving customer satisfaction within the territory. Works closely with other IAQ functional departments to assist in providing solutions based on feedback of customer within the region.
• Provides leadership and manages complex projects involving multiple technical and administrative disciplines within his/her region. Drives increases in incremental revenue and identifies cost containment opportunities within the Area.
• Develops and manages critical account escalation procedures in collaboration with applicable service management structure.
• Monitors and manages training and development of technical staff.
• Mentors field service team, identifies team members' strengths & weaknesses, visualizes development needs and works with training department as required. Actively manages cross-training of team and schedules accordingly.
• Manage direct report overtime, work schedules and ensures proper contract time charging
• Drive efficiency and process improvement.
• Build and maintain a culture of "ownership" of locations assigned.
• Investigate and resolve any issues resulting from substandard performance.
• Identify and resolve employee concerns/complaints.
• Maintain positive and healthy relationship with various teams to ensure customer service effectiveness.
• Maintain strategic customer relationships in given territory.
• Establish clear understanding of the workflow requirements for all field service technicians and to set clear expectations for accurate, real-time work order updates for a customer base with varied equipment and requirements.
• Working with leadership to develop and maintain staffing plan for his/her area of responsibility.
• Ability to work in the field when necessary to assist with high service demand.
• Approve weekly timecards.
• Approve weekly expense reports.
• Uphold the company's core values.
• Responsibility to ensure field reporting is occurring and being reported to the proper teams.
• Duties may be modified or assigned at any time to meet the needs of the business.

• Universal EPA Certification or equivalent
• Computer literacy, competency in use of all programs within MS Office Suite (particularly Microsoft Excel).
• A strong orientation for customer focus and teamwork.
• Strong understanding of operational structures and functions essential to manage operations.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Ability to communicate information, whether technical or non-technical to staff members and customers, in a clear and concise manner.
• Superior presentation and communication skills, both written and verbal.
• Strong proficiency in Microsoft Word, Excel, PowerPoint and statistical analysis