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Your role and responsibilitiesProvide technical support via phone and email for common problems related to the application of low voltage Variable Frequency Drives (VFDs). This includes but isn't limited to assisting customers and field technicians with commissioning, troubleshooting and warranty evaluations
Analyze problems and initiate effective measures for their solution
Coordinate activities with related groups to most efficiently achieve objectives to ensure customer satisfaction
Participate proactively in contributing feedback to the quality department regarding product quality issues
Execute product warranty while ensuring customer satisfaction and simultaneously achieving cost control objectives
Provide labor authorization for independent service representatives known as the Drives Authorized Service Contractors (DASCs) to perform troubleshooting and repair work on drives at customer sites throughout North America. Execute policy to help support drives that are out of warranty
Maintain communication with other departments to stay abreast of product release and updates. Maintain technical competence in troubleshooting drives
Enter each reportable case as applicable in the salesforce case management system. Provide adequate notes in the case for each call
Required to provide technical support during the evenings and weekends on a rotating schedule
Follow and comply with all safety and work rules and regulations. Maintain departmental housekeeping standards
ABB Drive Products is a technology leader serving industries, infrastructure and machine builders with worldclass drives. With our products, global scale and local presence, we help our customers to improve energy efficiency, productivity and safety. Our people and culture are the foundation of our success. We all together make the difference for our customers every day. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/202210/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/paytransp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 18886947762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 18886947762 or by sending an email to USAskHR@abb.com. Resumes and applications will not be accepted in this manner. While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $55,400 and $102,600 annually. myBenefitsABB.com