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Assistant Director, Registration Services
Milwaukee, WI
Job Description
Assistant Director, Registration Services
University of Wisconsin - Milwaukee
Position Number: 02025045
Introduction (Description of School/College/Dept/Program)
Job Summary
This position plays a pivotal role in aligning noncredit registration and financial services with the School of Continuing Education's (SCE) strategic goals. The SCE's Registration Services Department serves as a central hub for both internal departments and other UW-Milwaukee entities. As Administrative Manager, you will champion initiatives to build and enhance these services with a focus on:
- Operational Efficiency: Continuously evaluate and optimize processes to deliver streamlined registration and financial support, leveraging technology and best practices to improve speed and accuracy.
- Transparent Operations: Foster clear communication by establishing transparent procedures and ensuring departmental staff receive ongoing training and support.
- Learner-Centric Focus: Prioritize a user-friendly experience for noncredit learners, emphasizing ease of use, clear communication, and timely resolution of inquiries.
You will also manage the overall delivery of noncredit registration and financial services at the SCE, ensuring that:
- Departmental training, coaching, and coverage align with the SCE's strategic goals.
- SCE training and documentation relative to registration software and registration procedures is accessible and accurate.
- Shared Service excellence is achieved through collaboration with internal and external stakeholders.
Key performance indicators are tracked and analyzed to measure progress and drive continuous improvement.
Primary Duties:
- Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE) departmental employees.
- Leads the strategic development and implementation of School of Continuing Education (SCE) noncredit registration and ?nancial services, aligning them with institutional goals and market trends.
- Oversees daily departmental operations and provides back-up support for staff duties as needed.
- Spearhead the design, documentation, and execution of noncredit registration and ?nancial services (including accounts receivable/payable, third-party payments, and independent contractors) policies and procedures to optimize learner journeys and boost operational efficiency as per the strategic plan. Serves as subject matter expert on noncredit registration & ?nancial services for SCE.
- Provides ongoing support and troubleshooting on software, information systems, and data used for noncredit registration and ?nancial services, ensuring staff con?dence and smooth operations.
- Serves as the secondary point of contact for noncredit registration software administration, con?guration, and support, actively assisting the Business Systems Analyst by managing various tasks and liaising with users/vendors.
- Functions as SCE authority for maintenance, preparation, veri?cation, and certi?cation of noncredit learner records.
- Provides direction and leadership for implementation and enforcement of noncredit registration/?nancial policies and procedures at SCE in compliance with local, UW system, state, and federal regulations.
- Works with SCE's Division Finance Officer to develop the annual budget for all departmental revenues and expenditures.
Minimum Qualifications
- Bachelor’s degree in relevant ?eld, such as Business Administration, Education, Public Administration, Information Technology, or equivalent.
- One (1) year of experience in a leadership role, supervising and developing a team of at least two (2) staff members
- Demonstrated experience with an enterprise resource planning (ERP) system, including user administration, system con?guration, and data management
- Solid track record of success in a service-oriented position where meeting the diverse needs of both internal stakeholders and external clients must be managed concurrently.
- Experience solving both business and technical problems in a consultative manner with internal and external clients
- Pro?ciency in Microsoft 365 suite (Teams, Outlook, Excel, Word, etc.)
Preferred Qualifications
- Prior experience working in a higher education setting
- Prior experience with non-credit education (continuing education, professional development, or personal enrichment)
- Experience as a high-level functional user of registration software or related technologies (room/space management, ecommerce, student records, etc.)
- Experience monitoring operating procedures to comply with a policy, regulation, or a general ethical standard; Payment Card Industry (PCI) Standards, Family Educational Rights and Privacy Act (FERPA), Gramm-Leach Bliley Act (GLBA), General Data Protection Regulation (GDPR), Principle of Least Privilege, etc.
- Exceptional written and communication skills to clearly document processes and procedures for training and reference
Application Instructions
All applicants are required to apply online. UWM will not consider paper, emailed or faxed applications.
Additionally, applicants must complete all required fields and attach any required documents. Applicants must submit:
- Cover Letter
- Resume
- Names and contact information for three professional references
Application Notes
For this position, applicants are required to apply online. UWM will not consider paper, emailed or faxed applications. Additionally, applicants must complete all required fields and attach any required documents. The process is complete when the message “Your application has been submitted” is displayed and you receive a confirmation number.
Legal Notices AA/EO Statement
UWM is an AA/EO employer: All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.
Reasonable Accommodations
UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact uwm-jobs@uwm.edu or 414-229-4463. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.
Confidentiality of Applicant Materials
UWM is a State agency and subject to Wisconsin’s Open Records Law. UWM will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin’s Open Records law. In certain circumstances, the identities of “final candidates” and/or the identity of the appointed applicant must be revealed upon request.
CBC and Reference Check Policy
Employment will require a criminal background check. UWM takes the prevention of sexual misconduct seriously. As such, you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment.
Annual Security and Fire Safety Report (Clery Act)
For the UWM Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see http://www.cleryact.uwm.edu/, or call UWM’s Dean of Students Office, Student Union 345 at (414) 229-4632 for a paper copy.
Employment Authorization
In compliance with federal law, all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
To apply, please visit: https://jobs.uwm.edu/postings/38824
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Job Summary
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
1+ years
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