American Serb Memorial Hall is seeking an experienced manager with a passion for food and hospitality to lead the iconic social and political meeting place, operating in Milwaukee, WI for nearly 75 years. The General Manager is responsible for maintaining a profitable business plan with high-quality products and exceptional service levels. The General Manager is expected to generate ideas to promote business, foster a positive work environment with low turnover, maintain revenue and payroll budgets, and meet budgeted productivity while delivering the highest levels of service in a banquet dining atmosphere. You will be responsible for effectively managing the day-to-day operations of this banquet facility. You will be responsible for maintaining a customer-oriented company culture that emphasizes quality, continuous improvement and high performance. Qualifications:
4+ years medium/high-volume, full-service banquet experience as a General Manager or Asst. General Manager. College degree preferred.
Ability to remain calm, cool, and collected under pressure.
Self-actualized and motivated
Self-discipline; maintained professional appearance, significant attention to detail.
Complete understanding of NOI profitability and budget goals.
Demonstrated knowledge of Food & Beverage preparation techniques, WI health department rules and regulations, and WI liquor laws and regulations;
Strong knowledge of Microsoft Office with extensive knowledge of Excel.
Excellent guest services skills.
Success in working with diverse constituencies to support an inclusive environment.
Strong and effective interpersonal skills including demonstrated written communication skills, the ability to listen well and demonstrate sensitivity to and respect for individual needs. Team builder a necessity!
Experience in organizing and maintaining moderately complex filing, computerized record systems.
Good basic administrative and/or organizational skills.
Broad base knowledge and skills in food service management, including menu planning, cooking/food preparation operations, dining rooms set-up and service, wine service, ordering, staffing, pricing, and budgeting.
Prepare written proposals/contracts and contact letters detailing deposit amounts, due dates, attrition clauses and other agreed upon criteria required to secure group business.
Must be able to work weekends and holidays.
Resume and cover letter required along with salary history/expectations.