Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.

Named by Newsweek as One of America's Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today's leading international suppliers of plumbing and water delivery solutions.

Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you'll visit our website and learn more about Zurn Elkay at zurnelkay.com.

If you're ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!

Job Summary:

The Consumer Technical Coordinator is responsible for providing world-class service to any customer, primarily end-users/consumers, that develops issues with Zurn Elkay plumbing products focusing on sinks, faucets, and accessories. They are empowered to make in-the-moment decisions to address customer product concerns, warranty replacements and escalations to ensure a positive and memorable interaction with Elkay. The Consumer Technical Coordinator documents customer interactions and complaints in our CRM tool, Pulse. As the Voice of the Customer, they provide feedback to leadership, and partner with Engineering and Product Marketing, which can lead to improvements to products and services.

Responsibilities:

• Answer inbound calls, emails, and web inquiries using the first-contact resolution process while maintaining department quality and production metrics
• Process product warranty claims in accordance with service levels and within established parameters, making informed decisions based on product knowledge, issue research, and discussions with Product Engineers and Product Marketing as necessary
• Document all customer interactions and conversations in the appropriate Pulse CRM fields and update pertinent information into Oracle order notes
• Act as expert product consultant, articulating technical product specifications, features and benefits and making recommendations or offering alternatives based on both internal and external customer needs
• Maintain an in-depth, expert-level knowledge of our sink, faucet and accessory products, both existing and new along with industry trends and products
• Share knowledge, provide feedback and training to peers, including basic product training for new hires and product warranty support to Sales Reps
• Demonstrate and uphold a sense of genuine care and urgency so customers feel well-supported, help model and instill these qualities in peers
• Collaborate and build cross-functional relationships with internal and external customers
• Serve as a steward of the organization's vision/mission and Zurn Elkay brand values

Qualifications:

• High school degree or equivalent required
• Associates degree or equivalent experience preferred
• 4+ years customer service experience required
• 2+ years Elkay Customer Care experience preferred
• Bilingual preferred

• Competitive Salary
• Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
• Matching 401(k) Contribution
• Health Savings Account
• Up to 3 Weeks Vacation
• 12 Paid Holidays
• Annual Bonus Eligibility
• Educational Reimbursement
• Matching Gift Program

**THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.**

Equal Opportunity Employer - Minority/Female/Disability/Veteran