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Principal Technical Program Manager
Redmond, WA
Job Description
OverviewSecurity represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft's mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers' heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.We are looking to hire a Principal Technical Program Manager for the Resiliency and Livesite (R2L) team. As a member of the Identity & Network Access, Entra Core Services Business Unit of Reliability, Resiliency & Livesite (R2L) Technical Program Managers, you will be part of dynamic team that is passionate about providing the World's Most Reliable Identity Services. You will lead a team of Program Managers to drive improvement in Identity livesite/devops operations to not only prevent outages before they happen but also to accelerate our ability to communicate and mitigate outages faster when they do happen. In this role, you will be leading the work to identify, define, and drive improvements across the Identity and Network Access (IDNA) service model. You will lead your team and the IDNA organization in creating clarity and driving business outcomes through objective and key results (OKRs) and key performance indicators (KPIs) that will improve the overall quality of our products. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesDrive divisional thinking on reliability and resiliency and be seen and recognized as a leader in incident management space. You will drive improvement across IDNA, but also do this in partnership with other MS Security partners such as Azure and M365. Use Data to Drive Analytic and Program Insights. Collect performance metrics and KPIs to identity opportunities for reliability and resiliency improvement and to surface business objectives and key results (OKRs). Mine data sources and develop data visualizations that drive decisions in strategy and program execution.Develop & Execute Program Strategies. Use data and insights to develop a program strategy and execute program plans through all stages of initiating, planning, executing, monitoring/controlling, and closing. Clearly Identity and communicate risks and challenges and work tirelessly to overcome program blockers. Partner with engineering counterparts to deliver technical solutions to reliability and resiliency issues.Drive Process Innovation & Learning. Leverage cross-organizational learnings and partner with engineering teams to Identify opportunities, write requirements for and driving implementation of automated and Artificial Intelligence solutions.Conduct Stakeholder Engagement. Build, develop and maintain highly collaborative and effective working relationships with key stakeholders to foster cooperation and continuous feedback loops. Showcase leadership and management capabilities role modeling Microsoft core values.Other:Embody our Culture and Values
ResponsibilitiesDrive divisional thinking on reliability and resiliency and be seen and recognized as a leader in incident management space. You will drive improvement across IDNA, but also do this in partnership with other MS Security partners such as Azure and M365. Use Data to Drive Analytic and Program Insights. Collect performance metrics and KPIs to identity opportunities for reliability and resiliency improvement and to surface business objectives and key results (OKRs). Mine data sources and develop data visualizations that drive decisions in strategy and program execution.Develop & Execute Program Strategies. Use data and insights to develop a program strategy and execute program plans through all stages of initiating, planning, executing, monitoring/controlling, and closing. Clearly Identity and communicate risks and challenges and work tirelessly to overcome program blockers. Partner with engineering counterparts to deliver technical solutions to reliability and resiliency issues.Drive Process Innovation & Learning. Leverage cross-organizational learnings and partner with engineering teams to Identify opportunities, write requirements for and driving implementation of automated and Artificial Intelligence solutions.Conduct Stakeholder Engagement. Build, develop and maintain highly collaborative and effective working relationships with key stakeholders to foster cooperation and continuous feedback loops. Showcase leadership and management capabilities role modeling Microsoft core values.Other:Embody our Culture and Values
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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