Description

Event Coordinator

The Event Coordinator is crucial for the success of the Events Department and requires someone with high energy who enjoys an action-packed work environment. In this role, you will support the Events Team with clients and hotel personnel in the handling of banquet & catering accounts If you have a passion for excellent guest service with an exceptional organizational skills this would make you the perfect candidate.

Step into history at The Pfister Hotel, an iconic Milwaukee landmark since 1893 and a proud member of Marcus Hotels & Resorts. We're not just any hotel; we're the epitome of excellence in Milwaukee and the entire Midwest! With 130 years of tradition, we're known for our impeccable style and unrivaled service. Oh, and did we mention we've proudly held the prestigious AAA Four Diamond status for an incredible 47 years? Only 11 properties in all of North America can boast this achievement since the program began in 1976. Join our team at The Pfister Hotel, part of Marcus Hotels & Resorts, and be part of this extraordinary legacy!

What you will be doing:

* Promptly answer telephone calls following Pfister standards using clear and positive English communication. Communicate information accurately to managers and disseminate information and facts to relevant accounts and concerned departments.

* Distribute memos, contracts, resumes, BEOs, room requests and amenities to relevant departments throughout the hotel.

* Field all internal meeting requests and book all in-house meetings.

* Field, build and distribute all pop-up meetings requests to appropriate member of the Events Team.

* Manage rooms-only groups as assigned by Area Director of Events.

* Track and record Event Teams survey scores through Revinate.

* Participate in the contracted event turnover process through the hotel's Event Turnover SOP.

* Perform other duties as assigned.

What you'll bring to the role:

* High School Diploma or Equivalent Required

* Secondary Education in Hospitality, Event Management, or Business preferred.

* Thorough knowledge of Microsoft Outlook, Word and Excel

* Listen and extend assistance in order to resolve problems.

* Promptly respond to requests for information on hotel facilities and menus.

* Attend all meetings for Events, Food & Beverage and more as necessary

* Be a member of the Special Events Committee.

* Conduct tours of the ballrooms and meet with clients as needed.

* Grooming standards must be adhered to. Associate must dress in professional business attire.

* Ensure guest satisfaction by timely follow up correspondence.

* Maintain accurate administrative files.

Benefits:

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties
• Discounts at Marcus Hotels & Resorts restaurants, golfing, skiing and spa
• Discounted parking
• Bonus Eligible
• Paid time off
• Medical, dental and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match

Who we are:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60 year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Pfister Hotel is an equal opportunity employer.