Department: School of Professional Studies
Salary/Grade: NEX/11

Job Summary:

The Osher Lifelong Learning Institute (OLLI) is a vibrant member-driven program of Northwestern University's School of Professional Studies. Members of this learning community participate in an intellectually challenging curriculum of more than 100 in-person and virtual study groups per semester, serving over 1000 members. Our members are seasoned learners (mostly age 50+), from all walks of life, who simply enjoy learning (there are no tests, grades or degrees).

OLLI is seeking a highly customer-focused and technically strong individual to support this program and its energetic, bright, and active membership. Be a part of this small but mighty Northwestern OLLI team that truly cares about our members and one another, finds the fun in our work, values open communication, and celebrates successes.

OLLI has locations on Northwestern's Chicago campus and Evanston campus. This position is located in Evanston.

Specific Responsibilities:

Documents & Databases

• Independently responds to and composes correspondence.
• Assists in creating and maintaining standard spreadsheets and/or databases.
• Prepares reports, tables, charts, etc. based on information compiled from various sources.
• Maintains OLLI procedure manual.

Accounting

• Processes appropriate expenses, purchases and reimbursements per budget.
• Creates and maintains financial records.
• Prepares forms.
• Verifies appropriateness and accuracy of charges.
• Processes and reconciles expenses, accounting transfers, and/or appropriation changes.
• Updates financial transaction spreadsheets and databases.
• Generates summary reports and statistics.
• Oversees tracking, processing and refunding of members' fees.

Coordinations

• Manages department calendar.
• Organizes and coordinates events which may include creating timelines.
• Collects agenda items and background materials.
• Verifies invoices and expense reports; and/or reconciles to budget.
• Streamlines process, including recruitment and registration of OLLI members.
• Collaborates with other NU and SPS departments, including IT, Wildcard Office, and Payment and Procurement.
• Provides support for management and OLLI members to ensure the program runs smoothly.

Contacts

• Serves as primary point of contact for Evanston OLLI office.
• Screens and prioritizes incoming calls.
• Responds to inquiries.
• Provides basic interpretation of policies and procedures.
• Researches information to resolve problems or issues.
• Coordinates annual mass mailing.

Supervision

• Coordinates work member volunteers and work-study student

Miscellaneous

Performs other duties as assigned.

Minimum Qualifications:

• A high school diploma or equivalent required.
• 4 years of administrative support or equivalent administrative experience in service-oriented environment.

Minimum Competencies: (Skills, knowledge, and abilities.)

• Intermediate knowledge of word processing, spreadsheet, email, and database software programs is required.
• Strong organizational skills, the ability to multi-task efficiently, strong attention to detail and the ability to prioritize tasks.
• Solid written and verbal communication skills and the ability to work professionally as both a self-starter and team member.
• Exceptional customer service skills, with the ability to relate to diverse populations of personalities.

Preferred Qualifications:

• Bachelors degree preferred.
• Experience working in a university setting.

Preferred Competencies: (Skills, knowledge, and abilities)

• Demonstrates logic, rationality and objectivity; uses all available information to make educated decisions.
• Exhibits energy and desire to achieve; sets goals and acts decisively; takes action that no one has requested to improve and enhance job results.
• Formulates realistic plans and contingencies and establishes appropriate measurements of anticipated results.
• Facilitates open and effective communication, cooperation and teamwork.
• Business Acumen; Possesses business savvy and demonstrates basic accounting skills.

Target hiring range for this position will be between $24.25 to $25.60 per hour. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.

A well-qualified candidate within this department or unit has been identified and will be considered for the position along side other qualified candidates identified through a competitive recruitment process. The University reserves its right to give priority consideration to internal qualified candidates.

Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at to learn more.

Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at to learn more.

Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at to learn more.

Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness. More information can be found on the webpage.

The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.

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