Description

• Effectively manage incoming internal and external calls and emails.
• Respond promptly to internal and external customer inquiries.
• Create service tickets for multiple service departments.
• Schedule service work for multiple service departments.
• Coordinate and manage the flow of customer preventative maintenance including scheduling and coordinating all pertinent information that technician will need for completion of work.
• Facilitate customer service by directing requests and issues to the designated resource.
• Maintain customer account information and equipment records
• Accept and process invoice payments. Run credit card transactions.
• Provide support to the service administration team as needed.
• Provide support to multiple service department managers and technicians as needed.
• Additional duties and projects as required.

• Demonstrated ability to maintain high levels of confidentiality.
• Strong attention to detail and accuracy.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of people and situations.
• Highly motivated and strong initiative for learning and quick implementation
• Ability to multi-task, prioritize, and manage time effectively in a fast paced, high volume environment
• Good written and oral communication skills.
• Highly customer service oriented.
• Strong data entry skills.
• Strong proficiency using MS Outlook, Word, and Excel.
• Demonstrated capability to interface and maintain effective relationships with all level of employees in a team-oriented environment.
• Other critical skills include planning & organizing; problem identification/resolution, multi-tasking, follow-through skills to bring tasks to closure in a timely manner, priority setting, and having a sense of urgency in accomplishing tasks in a timely manner.