Sr Google Workspace Services Engineer
Vernon Hills, IL 
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Posted 6 days ago
Job Description

Fueled by our shared passion and expertise, CDW delivers innovative technology solutions for our customers. We're also committed to fostering an environment that embraces collaboration, celebrates integrity, inclusivity, and individuality, and paves the path for personal and professional growth. Experience a life in balance and join us on the journey forward.

Job Summary:

The Sr Google Workspace Services Delivery Engineer will integrate and deliver a wide range of technology solutions providing high quality content deliverables ensuring solution is implemented as designed to the client's satisfaction and approval.

What you will do:

  • As a Google Workspace Services Delivery Engineer, you will be at the forefront of enabling businesses to transform their communication and collaboration through Google's cloud-based productivity suite.
  • You will collaborate closely with customers to understand their unique needs, design and implement tailored Google Workspace solutions, and ensure successful adoption and ongoing user satisfaction.
  • Requires in-depth conceptual and practical knowledge in primary job family and knowledge of related technical job families.
  • Conducts advanced and complex engineering-related studies researching current and emerging technologies, evaluates alternatives, makes recommendations, and presents reports to management.
  • Regularly interface with technical and business staff of customers, including the project sponsor and stakeholders of projects in more complex engagements. Mentors other engineers to apply engineering background knowledge for project design, analysis, and project coordination of services or products.
  • Work with Professional Services Managers, ATAE's, Project Managers and customers to manage expectations and timelines to ensure expectations and commitments are being met.
  • Maintains client relationships as a trusted Technical Advisor. Serves as a collaborative support across internal teams and clients when necessary, using experience and judgment to communicate effectively to all parties. Serve as technical point of contact on customer engagements. Participates in variety of sales activities.
  • Provides technical expertise in the analysis of client's requirements and objectives to develop IT services offerings that provide significant value to the geography, which also includes recommending solutions and assisting account teams with development of proposals, quotations, and presentations. Supports engagements across multiple geographies.
  • Monitors and manages day-to-day operations of assigned complex projects including developing short and long-range goals, objectives, and budgets.
  • Leads mid-size engagements with more mature products or packaged solutions or will lead smaller projects with newer single technology. will lead portions of a larger more complex projects with oversight from more skilled/tenured resource.
  • Mentors other engineers to apply engineering background knowledge for project design, analysis, and project coordination of services or products.
  • Has the ability to prioritize and multitask appropriately.
  • Provides input on technical details required for the project planning, interfaces well with PM and project teams.
  • Ability to assist clients design new business processes to best use the technology being implemented.
  • Conducts advanced and complex engineering - related studies researching current and emerging technologies, evaluates alternatives, makes recommendations, and presents reports to management.
  • Able to troubleshoot complex, multi-technology, multi-vendor solutions and provide guidance on how to address issues.
  • Knows how to work with various vendor support teams including ability to escalate issues within that vendor.
  • Expert in a couple of technologies. Understands how other technologies interact with the technologies they have expertise with.
  • Understands client financial measurements, goals, and ROI.
  • Assists in hiring process with tech checks.
  • Becoming expert in a single market segment. Broad experience across many segments.
  • Participates in building best practices.

What we expect of you:

  • Bachelor's degree in business, computer science, a related technical degree or equivalent experience
  • Five years' experience delivering complex technical solutions including planning, development, implementation, and support.
  • A minimum of 3 years' experience working within the Google Workspace admin console
  • Proven experience with deploying and managing cloud-based solutions.
  • In-depth knowledge of Google Workspace suite, including core features, best practices, and administration tools.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
  • Ability to translate complex technical concepts into clear and understandable language for diverse audiences.
  • A passion for technology and a dedication to helping customers achieve their goals.
  • Professional Google Workspace Administrator Certification a plus.
  • Experience with Google Cloud Platform (GCP) and other cloud technologies a plus.
  • Expertise in directory services, security, and data migration a plus
  • Proven ability to manage multiple projects simultaneously and meet deadlines a plus.
  • Proficient with tools such as Google Apps Manager and GAMADV a plus
  • Strong written and verbal communication skills with the ability to effectively interact with leadership stakeholders and clients.
  • Professional, business-focused attitude and courteous manner towards clients, partners, and peers
  • Proven ability to identify and deliver technical documentation that meets client defined expectations.
  • Strong attention to detail, especially client and project changes, with demonstrated analytical skills to identify potential risks.
  • History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.
  • Demonstrated experience applying lessons learned to unique problems. History of reskilling on new technologies with ability to determine benefits for clients.
  • Must be able and willing to work beyond their regularly scheduled shift, select weekends, overtime as necessary or on occasion to meet operational needs.
  • Valid U.S. driver's license
  • Ability and willingness to travel as needed to other CDW locations or client sites.

About us

We make technology work so people can do great things.

CDW is a Fortune 500 technology solutions provider to business, government, education, and healthcare organizations across the globe. At CDW, we make it happen, together. Trust, connection and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're your long-term, full-stack, full-lifecycle technology partner. We have the experience, expertise, scale, relationships and deep industry knowledge to bring just about any vision to life. Together, we can deliver the full promise of what technology can do. Together, we Make Amazing Happen.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Attributes

Management Level

Non-Manager

FLSA Status

Salaried Exempt

Work Environment

Remote

Merit Eligible Role

Yes

PMP Required Role

Yes

Bonus Program

Yes

The information in this description is intended to convey information about the job attributes, key responsibilities, and requirements of the job. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. Descriptions are subject to change.

Customer Focus and Quality Management Responsibilities

Each CDW coworker is responsible for maintaining customer focus and conforms to the CDW quality management system.

Specific responsibilities include:

a) Periodic reviews of CDW Circle of Service Philosophy and the Quality Policy to understand CDW's commitment to excellent client service and continual improvement and to always conform to these policies and philosophies.

b) During your orientation period, review with your supervisor as needed the department procedures and operating instructions listed at Connect/Departments/Resources/ISO intranet site that apply to your specific assignment(s) within the scope of this job position.

c) And after the orientation period to conform to these procedures and instructions, including any reporting (and/or record keeping) responsibilities.

d) Report any customer problem, or any service outage that may cause potential customer problems to your supervisor.

e) Communicate improvement ideas that you have regarding CDW service quality or customer satisfaction per established means.

Each coworker is accountable for their actions and is required to exercise good judgment in everything they do on behalf of CDW. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), and all policies and procedures relevant to your job responsibilities. Additionally, every coworker has a responsibility to ask questions when they are unsure of what those values, standards and policies require, and to take action if they believe someone else is not acting consistently with those values, standards and policies.

Additional information is available on Connect, and confidential/anonymous assistance is available to coworkers through CDW Way Direct (our ethics helpline) at 877-7-CDW-WAY (877-723-9929) or www.cdw.ethicspoint.com.


CDW is an affirmative action/equal opportunity employer committed to a diverse and inclusive workplace.


 

Job Summary
Company
CDW
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
5+ years
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