The Service Sales Support Specialist has the task of delivering the service portfolio to ABB customers within the PAPI P&P Service, Process Automation Process Industries (PAPI) in Cleveland, Ohio, helping to drive sales volumes and margins across the Service product portfolio and regularly updating the database with changes made on site. You will work as part of team dedicated to creating innovative services to our Process Automation Process Industries customers. You will be responsible to support the development and execution of efficiencies to the front end sales process tools, procedures and guidelines. The person in this position will serve as a trusted colleague to meet local business line industry segment goals and overall strategy of ABB.

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• Develop, align and execute local Business Line Industry segment enabled tools and support their optimal use by business leaders, sales and associated portions of the organization
• PAPI NAM (North America) BL (Business Line) Sales planning, reporting and forecasting using established process tools to best align with requirements of global PAPI organization
• SFDC (salesforce.com) local maintenance (Super User) to improve accuracy for better reporting and forecasting both locally and globally
• eApprove administration support to meet the growing need to update approvers, delegation of approval authority, revision of table of approval authority and to optimize the interaction of eApprove between SFDC/SAP/Service Connection Platform and Service FCM (Full Cost Model) process tools
• FCM continuous update and maintenance to optimize its use and to allow mapping to other process tools to provide ease of doing business, speed and accuracy
• ServIS maintenance support to provide a high level of accuracy of ABB's installed base customer sites and to support the evolution business of the installed base
• SAP support to adopt updates and the interaction between ABB other process tools
• On going PAPI NAM P&P (Pulp & Paper) training and support of the process tools to all users to provide optimal use by our organization

• Bachelor's degree required, preferably in engineering or business and minimum 8 years with ABB process tools required in an ABB System Engineering, Operations, Proposal Engineering or other similar position
• Salesforce report generation and general SFDC programming capabilities
• Strong Excel skills including data analysis, macro generation and reporting
• Familiarity/working knowledge of existing eApprove system and the local FCM
• ABB OCS (Open Control System) product knowledge experience is preferred
• Self-motivated
• Problem solving skills
• Teamwork
• Exceptional communication skills
• Customer oriented
• Ability to manage multiple projects simultaneously
• Candidates must already have a work authorization that would permit them to work for ABB in the US

• Retirement plan
• Life insurance
• Disability insurance
• Wellbeing program
• Healthcare plan

Process Industries division delivers complete electrification and automation solutions, industry-specific products and lifecycle services across industries. Engineering and delivering automation solutions from device to monitoring and control make our customers get more out of their investment; digitalization solutions including collaborative operations and augmented reality help improve plant and enterprise productivity, reduce maintenance and energy costs. Our engineering, project management, services and solutions portfolio covers a wide range of industries - Mining, Pulp & Paper, Metals, Aluminum and Cement, Data centers and Food and Beverage. We offer an international and dynamic working environment where our business delivers advanced technology in large projects across the world in a customer-oriented and highly globalized industry. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. myBenefit WsABB.com