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Supervisor Patient Accounts
Milwaukee, WI
Job Description
Major Responsibilities:
Licensure, Registration, and/or Certification Required:
Education Required:
Experience Required:
Knowledge, Skills & Abilities Required:
Physical Requirements and Working Conditions:
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
- Supervises assigned functional area of patient accounting operations with the primary focus on ensuring timely, accurate, compliant, and efficient processing of bills to receive appropriate reimbursement or application of cash management processes to reduce accounts receivables in compliance with Generally Accepted Accounting Principles (GAAP) to ensure protection of cash assets.
- Responsible for operating within budget limitations and authorized staffing levels.
- Assesses employee training needs and coordinates with the training department to ensure appropriate development.
- Initiates and implements improvements to billing systems and processes, including pursuing and developing improved techniques and ensuring quality.
- Stays current with all regulations and standards to ensure compliance with governmental regulatory agencies and third-party payers. Functions as liaison with providers, external departments related to the revenue cycle and insurance payers to resolve discrepancies, minimize receivables, and limit bad debt expenses.
- Initiates and implements improvements to billing systems, including and pursuing and developing improved collection techniques or cash applications within the confines of federal and state collection laws and third-party payer requirements with respect to health coverage and reimbursement.
- Conducts ongoing evaluation of department policies and procedures in order to maintain and improve department efficiency and performance.
- Responsible for adhering to productivity and quality standards of department and reinforcing those standards with team members.
- Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
- Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.
Licensure, Registration, and/or Certification Required:
- None Required.
Education Required:
- High School Graduate.
Experience Required:
- Typically requires 3 years of experience in Revenue Cycle Billing Operations or health care setting with experience in a lead or senior level role.
Knowledge, Skills & Abilities Required:
- PC skills in Microsoft Word, Excel, PowerPoint and Teams.
- Previous experience leading a patient accounting team.
- Strong oral and written communication skills to train and supervise staff and to communicate effectively and collaboratively with other department supervisors, external organizations, and top management. Ability to effectively address difficult and controversial issues.
- Excellent organizational, analytical, and problem-solving skills.
- Demonstrated proficiency, knowledge, and regulations of revenue cycle processes and health care patient accounting practices and procedures.
- Demonstrated ability to manage multiple projects simultaneously and supervise patient accounting functions.
- Demonstrated ability to develop and implement procedural and quality improvements within patient accounting environments.
- General knowledge of business, finance, human management, and operations.
Physical Requirements and Working Conditions:
- Operates all equipment necessary to perform the job.
- Exposed to normal office environment.
- Exposed to road, weather and normal travel hazards.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
3+ years
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