Description

We are in search of an Associate Housing Manager to join our team at the Grand Geneva Resort & Spa. Located in Lake Geneva, Wisconsin, this property is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets.

The Associate Housing Manager is responsible for managing the commons at Grand Geneva Resort & Spa's housing facilities in their entirety. The Housing Manager should be a dedicated and highly organized individual who will be responsible for managing and overseeing all aspects of our associate housing facilities, ensuring a safe, comfortable, and well-maintained environment for our team members. This position plays a critical role in creating a positive living experience for our staff, promoting a sense of community and satisfaction among residents This position requires living onsite.

What will you be doing?

* Enforce housing policies and procedures, including those of Grand Geneva Resort & Spa, and manage housing deductions for accounting/payroll.

* Oversee housing property, software, and inspections for needed repairs as well as supervise a Housing Coordinator.

* Oversee move-ins, move-outs, and resident transfers, ensuring a smooth process and timely communication with relevant stakeholders.

* Process maintenance requests, address emergencies, and manage crises.

* Liaise with organizations to maintain consistent occupancy flow and coordinate contracts and contractors for safety and business needs.

* Investigate and address resident complaints, handle breaches of tenancy, and enforce nightly lockout procedures.

* Ensure efficient office operations, financial reporting, and auditing of discrepancies.

* Assist in the development and management of the housing budget, ensuring expenses are within allocated resources.

* Monitor and analyze housing-related expenditures, identify cost-saving opportunities, and implement appropriate measures.

* Coordinate with payroll and finance departments for rent collection, deposit handling, and any other financial transactions related to housing operations.

* Develop SOPs, improvement plans, and assist with HR duties during off season as needed.

* Coordinate and maintain the Interns Roadmap outlining arrivals, departures, cancellations, outings, appointments and safety measures, including transportation for international students.

What do you bring to the role?

* Must be willing and able to live on-site.

* Must read, write and speak English at a native level, bilingual skills are a plus.

* High school diploma or equivalent required.

* 2 years of management and/or administrative experience in corporate, hospitality, or business settings.

* Previous housing and/or hotel/resort industry experience preferred but not required.

* Knowledgeable in administrative procedures, clerical systems, and customer service principles.

* Manage time effectively and pay attention to detail.

* Clear communication skills and ability to make quick, accurate decisions.

* Handle workplace problems efficiently and maintain confidentiality.

* Work independently and maintain composure under pressure.

* Organizational skills and attention to detail are essential.

* Familiarity with company and housing policies required.

* Communicate effectively with department leadership and research community resources.

* Develop and implement mail/package delivery system.

* Conduct orientations and safety training for international staff and provide first aid and CPR as needed.

* Demonstrate empathy and cultural sensitivity.

* Ability to pass required background checks and references.

* Full-time position with flexible hours, including evenings, weekends, and occasional travel.

What's in it for you?

* Since this role requires on-site living, rent and utility costs are covered

* Hotel room discounts as low as $49 per night

* WELL Spa Gym membership for $16 per paycheck

* Free meals every shift made by our talented culinary team

* Discounts at Marcus Movie Theatres

* Golf, Ski, Restaurant & Spa discounts

* Flexible scheduling

* Paid Time Off accrual immediately

* Advancement opportunities across the property and US

* Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits

* Recognition programs (aka get paid to celebrate)

* And more!

About Us

The Grand Geneva Resort is part of Milwaukee based Marcus Hotels & Resorts. A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Grand Geneva is an Equal Opportunity Employer