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Location: Mequon, WI, hybrid - 3 days onsite / 2 remote weekly.
No sponsorship available
Team members work remotely in Milwaukee, WI. All roles have an in-person component and require working onsite in Milwaukee, WI as needed.
Client: IT Services and Management Consulting Firm.
With your excellent end-user and support skills, you'll support our clients' IT environments by resolving tickets, patching, troubleshooting, and deploying PCs. You'll also gain exposure to server admin tasks such as backups and patching. You'll put on your consultant hat to interface with clients and solve some of their toughest technical challenges.
Key Responsibilities:
- Resolve IT tickets for servers, applications, networks, and desktops. Configure Active Directory, Group Policy, and file/print services.
- Ensure SLAs are met by assigning ticket severity and prioritizing work accordingly for support calls and incoming tickets.
- Configure hardware, peripherals, and services to standards and project requirements.
- Perform software installations, image operating systems, upgrades, troubleshooting, and performance tuning from multiple vendors and systems.
- Troubleshoot, repair, configure, and deploy workstations, servers, VPN, printers, switches, routers, peripherals, and software packages.
- Perform daily system checks, data backups, restores, and validation tests.
- Set up accounts, manage user moves, and make changes to user permissions.
- Regular maintenance and performance monitoring ensure systems meet SLAs.
- Document and track server patching schedules to secure the system.
Required:
- A minimum of 5 years of IT administration and support experience with Windows administration and server management, with a strong focus on Active Directory, DHCP, DNS, Group Policy, and virtualization.
- Ability to work well and enjoy a fast-paced and often high-pressure environment.
- Strong understanding of DNS, LDAP, Kerberos authentication, and NTLM.
- Prior experience in a managed service environment or technical consulting with problem-solving expertise in Windows-based solutions.
- Experience managing Microsoft networks including the administration of Server 2012 through 2019 technologies including Active Directory, DHCP, DNS, and Group Policy.
- Experience resolving technical issues of Microsoft's core business applications including O365, Teams, One Drive, Exchange Administration and MDM.
- Experience with cloud technologies is highly preferred.
- Solid knowledge of backup solutions and network storage solutions.
- Basic understanding of WAN and LAN connectivity, routers, firewalls, and security
- Core understanding of information security best practices and networking fundamentals.
- Prior Tier 2 and 3 desktop support experience.
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco's HR Notice at Collection for California Applicants and Employees .
- Virginia residents may access our state specific policies .
- Residents of all other states may access our policies .
- Canadian residents may access our policies in English and in French .
- Residents of countries governed by GDPR may access our policies .
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.