Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client's needs and tailoring innovative healthcare cost management solutions.

Our commitment to diversity, inclusion and belonging are part of the fabric of our company. We strive to create a workplace that fosters mutual respect and collaboration, where every talent individual can participate and perform their best work. We are MultiPlan and we are where bright people come to shine!

JOB SUMMARY: Responsible for the design, development and maintenance of the MultiPlan ServiceNow ITSM instance, including but not limited to: core setup, service catalog, workflow administration, reporting, data imports and third-party software integration. The IT Service Management department strives to deliver top-notch customer service centered around the ServiceNow ITSM Self Service Portal. Core modules in use include Service Catalog, Incident, Problem, Knowledge, Change, Release and Configuration Management.

JOB ROLES AND RESPONSIBILITIES:

• Provide technical leadership in specification, implementation, and maintenance of ServiceNow.
• Develop and modify ServiceNow catalog, workflows, forms, lists, business rules, script includes and UI components.
• Provide solutions through configuration and customization including, but not limited to user interface, workflow administration, reports, data imports, integration, custom scripting and third-party software integration by applying best practices.
• Develop custom ServiceNow solutions, troubleshoot platform issues, perform root cause analysis, recommend and implement corrective action.
• Administer ServiceNow and serve as level 2 support.
• Offer expert guidance and solutions to technical issues on the ITSM platform.
• Develop, test, and implement technical solutions.
• Decipher requirements, generate optimal design, and build solutions to meet business needs.
• Promote, recommend and implement automated processes to improve ITSM efficiency.
• Liaise cross-functionally as necessary to ensure department standards and goals are continuously met and maintained