Duties Include:

Customer Interactions

• Provide quotes to customers (include lead times)
• Manage customer expectations
• Proactively contact customer and alert of late delivery
• Respond to customer complaints
• Set up new customers in ERP and CRM
• Update CRM and log calls/activities in CRM
• Email customer apology with shipping tracking number
• Monitoring and checking account portals for orders, returns, and quality alerts.
• Discover customer needs and order patterns.
• Follow up on quotes
• Grow existing customer sales volumes 

Create Solutions

• Collaborate with engineering for new parts
• Enter quote in CRM
• Escalate issues to supervisor
• Finalize order after acceptance

Problem Resolution/Customer Advocate

• Collaborate with Quality on problem solving
• Track issues on Return Material Authorization form
• Log investigation in CRM
• Locate jobs in process
• Escalate issues to supervisor
• Work with scheduler for delivery commitment
• Manage quotes to ship requirements of the customer
• Coordinate with the organization on new customers
• Communicate customer needs to the organization

Team Grover

• Back up team members
• Assist order entry person
• Attend feasibility meetings
• Attend one-on-one meetings with supervisor
• Attend daily roundups
• Attend all employee meetings
• Pursue personal development
• Live core value