Job Description

JOB TITLE: Host(ess)

DEPARTMENT: Food and Beverage

SUPERVISOR: Restaurant Supervisor

POSITION PURPOSE: Greet and escort guests to tables in the restaurant maintaining a courteous and efficient operation of the dining room to ensure superior guest satisfaction.

ESSENTIAL FUNCTIONS:

Meet and greet guests as they arrive. Ensure even distribution of tables for each server.
Always remember to smile.
Verbally communicate to server the table number sat and the number of guests.
Politely take guests to table. Hand them menus, a wine list, and inform them who their server will be. Inform guests of specials and leave with a courteous greeting.
Clean and display proper menus before, during, and after shift.
Check floor for debris, sweep and use carpet sweeper if necessary.
Assist wait staff and bus staff as needed.
Assist with to-go orders.
Thank all guests graciously and invite them to return.
Perform other duties as assigned per Manager.

POSITION REQUIREMENTS:

Must possess an innate desire to serve.
Ability to read, speak, and write the English language, to fully comprehend guest requests, memos, and reservations.
Ability to remember, recite, and promote a variety of menu items.
Ability to move through a crowded room to seat guests.
Ability to relay important reservation requests to servers.
Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
No prior experience required. Prior hospitality experience preferred.
Ability to multi-task.
Ability to self-motivate during slow periods.
Ability to interact with adults and children in a professional manner.
Cash handling experience preferred.
Ability to direct guests to events throughout the hotel.
Maintain a clean environment and ensure area is always organized.
Clean all menus before, during and after shift.
Ensure proper posture is maintained while at maitre'd stand.

TSSTH