Customer Service Representative

Company: TriMas - Martinic Engineering

Primary Location: 8505 W McDowell Road, Tolleson, AZ 85353

Employment Type: Full Time / Hourly

Function: Sales

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Main Duties & Responsibilities

Builds and maintains strong relationships with key customer contacts and assures customer satisfaction with a positive attitude, timely response, and attention to detail.

Responsible for customer order entry and order confirmation.

Handles incoming requests for order status, through coordination with Engineering, Operations, Planning, Quality and Purchasing. Provides customer status on high visibility orders while tracking internally.

Proactively manages on-time delivery metrics through close internal coordination and recordkeeping.

Supports sales team by processing quotations and proposals including pricing updates, termination charges, and leadership approvals for customer submittals.

Provides office support including but not limited to answering phones, general filing, and other administrative tasks as required.

Qualifications

Bachelor's degree in related field or High school diploma with minimum five (5) years of customer service experience, preferably in an aerospace manufacturing environment; or equivalent combination of education and experience.