Join UW Credit Union as the Associate Vice President of Consumer Lending and lead our dynamic team to new heights! In this pivotal role, you will drive the achievement of consumer lending goals by spearheading our consumer and indirect lending division. Your passion for empowering our members to achieve their financial dreams will shine as you oversee loan production, portfolio growth, and member satisfaction.

As our AVP of Consumer Lending, you'll be at the forefront of strategy development for sales, originations, and operations, ensuring optimal service quality and efficiency in loan delivery. Your expertise will be invaluable as you refine lending policies, navigate regulatory requirements, and leverage data analytics to propel our consumer lending operations forward.

But it's not just about numbers - it's about people. We're seeking a leader who values diversity, equity, and inclusion, and who fosters a collaborative and supportive work environment. If you're passionate about making a positive impact, driving excellence in consumer lending, and leading a team to success, we want to hear from you! Join us at UW Credit Union and be part of a community dedicated to empowering our members and achieving shared goals.

From our award-winning culture to intuitive, easy to use systems, we have grown to become one of Wisconsin's top financial institutions with nearly 350,000 members and $5.3 billion in assets. UW Credit Union is a federally insured, member-owned, not-for-profit financial institution committed to the financial well-being of our members.

Develop and Execute Sales, Growth, and Operations for the Consumer Lending Division - 20%

Develop, communicate, execute, and maintain effective strategies to meet market share, sales production, business development, quality, and lead and referral management goals. Ensure a high degree of personal ownership and accountability is felt by all team members within the span of control.
• Contribute to the development and execution of the annual consumer lending work plan and project backlog to proactively address business needs and opportunities for sales, business development, and lead and referral management.
• Work closely with the VP of Consumer Lending as they engage with key business partners in Marketing & Product Strategy, Technology, ERM & Compliance, Mortgage Lending, and Member Sales & Solutions to meet market share and loan production goals and to ensure a competitive consumer lending product offering.
• Contribute to the development of new CRM functionality in support of sales, business development, and lead and referral management strategies and tactics for the consumer lending division.
• Embrace entrepreneurial spirit and curiosity to actively gather marketplace intelligence that enables UW Credit Union to compete and win business.
• Engage in consumer lending professional organizations and leverage a network of professional contacts to ensure the consumer lending division is well-positioned to anticipate, recognize and address changes in the marketplace and competitor landscape.
• Understand member and consumer expectations, the employee experience, industry trends, and the competitive landscape to evaluate, refine, and optimize consumer loan solutions.
• Contribute to the development and maintenance of incentive compensation programs in close partnership with the VP of Consumer Lending, Human Resources, and Accounting.
• Develop and maintain a talent acquisition and management strategy for key positions through close collaboration and partnership with Human Resources.
• Leverage diversity, equitable access, and inclusive business practices as a strategic differentiator for UW Credit Union with our membership and employee groups

Achieve Annual Consumer Lending Sales Goals & Member Satisfaction Results - 30%

• Scorecard may include but not limited to:
  • Consumer Loan Originations
  • Home Equity Market Share
  • Consumer Loan Balance Growth
  • Delinquency
  • Member Satisfaction - Consumer Channel Survey

Accountable for Sales & Service Management and Operational Excellence - 20%

• Cultivate a strong sales and service, high-performance environment that motivates and creates ownership for staff to initiate, build and retain member relationships that optimize value.
• Continually evaluate sales and service quality by setting, maintaining, and monitoring benchmarks to measure efficiency, accuracy, and leverage current technology systems and processes.
• Develop and implement individual and departmental performance metrics. Ensure that individual and team performance tracking, reporting, feedback, and celebration occur.
• Cultivate a culture of innovation, that champions change, and actively seeks feedback from internal and external stakeholders, utilizing new insight and information to improve our products, services, systems, processes, and procedures.
• Advance the utilization of data and analytics insight as a basis for evidenced-based decision making to improve sales, operations, and the member experience.
• Apply sound analytical skills, financial judgement, and effective risk management in decision making to achieve desired returns on service and capacity investments.
• In partnership with key internal stakeholders, utilize knowledge of industry and consumer trends, organizational needs, and marketplace offerings to make vendor selection decisions and establish favorable contract terms. Seek to create greater value for the credit union in subsequent extension and renewal negotiations.
• Cultivate a productive partnership with our vendors that enables the credit union to fully leverage features and benefits of contracted products and services and understand new offerings for future consideration.
• Oversee ongoing vendor contract relationships, ensure contract terms are met, and develop processes to assure a high degree of accuracy in vendor invoices and purchase orders.
• Ensure a high degree of operational excellence with internal controls, regulatory compliance, and audit related matters, providing strategic leadership and guidance to the division.
• Responsible for the development of and adherence to the area's annual budget. Work closely with the Consumer management team and Accounting to develop a comprehensive annual budget for the division, including FTE projections.
• Ensure that member concerns and complaints are promptly addressed, fulfilling all compliance and regulatory requirements. Maintain member contact documentation for the resolution of escalated member issues.

Leadership Expectations - 20%

• Personal Responsibility and Accountability - Build trust with the team inspiring growth and development while striving to make a positive impact on the business.
• Effective Communication - Communicate inclusively and transparently, aligning work in a manner that reinforces UWCU's vision, mission, core values and goals. Uses social and emotional intelligence to navigate conflict, strengthen relationships and solve complex problems.
• Focus on Teamwork - Encourage others to authentically bring their true self and skills to work, aligning them with the strategic goals of the team and organization. Recognize and reward individual and team efforts reinforcing the positive impacts to the team and organization.
• High-Performance Mindset - Committed to operational excellence and improvement in the areas of compliance, organizational processes, and employee experience. Consistently meets or exceeds milestones and deadlines.
• Business Acumen - Is a student of our business by understanding emerging industry trends competitor knowledge and how own functional area contributes to the organization. Uses strategic plan, critical measures, and data to recommend change and to execute plans to achieve organization effectiveness and strategic priorities.
• Inclusive Excellence - Foster a collaborative and innovative team. Set the tone and model behaviors that create an environment where others feel valued, respected, a sense of belonging, and the ability to positively contribute. Creates equitable access to development and career growth.
• Recruitment and Retention - Recruit and retain top talent. Develop diverse talent pipelines, aligning with UWCU's Diversity, Equity, and Inclusion strategy. Consistently utilizes coaching and development as an engagement, retention, and inclusion strategy.
• Change Leadership - Views change as a necessary constant and positions it in a way that creates engagement and capitalizes on opportunities for individual and team growth and development.
• Coach Approach - approaches people leadership from a place of curiosity and growth mindset, providing continuous feedback focused on employee development. Invites feedback from all directions; recognizing growth and development are a daily process.

Senior Management Team Contributions and Cross-functional Leadership - 10%

• Provide expertise in studying and interpreting relevant lending and credit trends that may impact our business.
• Understand the current capabilities within the Consumer Lending Division and how it influences other divisions. Develop contingency plans to alleviate potential bottlenecks.
• As a member of the Senior Management and Leadership Teams, contribute to strategic and annual business planning activities.
• Work with the Business Initiative (BI) Planning Team to ensure a high degree of alignment, organizational impact, and business initiatives are appropriately resourced.
• Understand the role and interrelationship of key partners, leveraging the expertise in Marketing & Product Strategy, E-Commerce, Data & Analytics and Operations Team divisions to achieve shared goals and priorities.
• Engage internal partners to inform and advocate for resources and commitment to support the design and development of new products, product enhancements, and/or operational process improvements.
• Collaborate closely with the Accounting and Treasury functions to ensure a high degree of alignment in pursuit of organization financial goals related to Consumer Lending.
• Participate in strategic projects and initiatives across functional and organizational lines.
• Collaborate, contribute, and communicate for the success of the team.
• Perform additional job-related responsibilities as scheduled or requested.

• 10+ years' experience in Leadership positions of increasing responsibility.
• 10+ years Financial Institution experience required.
• Bachelor's degree required. Master of Business Administration preferred.
• Demonstrate inclusive leadership and the ability to inspire and motivate a diverse
• In-depth understanding of strategic and annual business planning
• Strong customer service orientation, human relations skills, and emotional
• Ability to develop strong productive partnerships with management, employees, corporate staff, and external business
• Project management skills and the ability to execute consistently and within
• Demonstrated commitment to continuous improvement and experience using data and analytics to optimize business unit
• Strong vendor relationship management and contract negotiation skills
• Ability to remain current with industry and consumer marketplace
• Experience working within a financial services regulatory
• Excellent written and verbal communication skills as demonstrated by the ability to write clear, concise documentation, memos, and email, and facilitate staff meetings and give presentations.

Benefits

Join one of Wisconsin's premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine's Best Places to Work, Wisconsin State Journal's Top Workplaces, and Milwaukee Journal Sentinel's Top Workplaces to receive:

• 2 weeks paid caregiver leave
• 2 weeks paid new child parental leave
• 2 days paid volunteer time
• 10 paid holidays (includes your birthday!)
• Ample paid time off
• 401k company match of up to 5%, plus approximately 4% discretionary match
• 457 deferred-compensation plan
• Generous variable reward bonus
• Free bus pass and BCycle membership
• Competitive health plan options, including domestic partner eligibility
• Relocation assistance available
• And more!

Application and Referrals

Applicants are highly encouraged to include a cover letter with their resume. For more information about the position or the organization, visit us at uwcu.org/careers. For additional questions, inquiries, or referral information contact Fisnik Lumani, Director of Talent at flumani@uwcu.org, 608-400-8662, LinkedIn Profile

UW Credit Union is committed to providing Equal Employment Opportunity(EEO) to all employees and applicants and prohibits discrimination of any type without regard to race, color, ethnicity, gender, age, disability status, pregnancy, religion, religion creed, marital status, familial status, sexual orientation, gender identity or expression, genetics, citizenship status, national origin, political belief, ancestry, military status, protected veteran status, arrest or conviction record or any other characteristics protected by federal, state or local laws.