Department: Kellogg Executive Education
Salary/Grade: NEX/12

Job Summary:

About Kellogg Executive Education

Kellogg Executive Education empowers business leaders to foster growth in themselves, their teams, and their organizations. Our renowned faculty, consisting of the world's best researchers, educators, and practitioners, provide practical insights that participants can apply as soon as they return to work. Providing a collaborative, immersive environment for our executive development programs, we serve a variety of businesses and executives from a myriad of industries and geographies.

About the Position

The Program Assistant 4 is the first point of customer service contact for phone and email inquiries relating to Kellogg Executive Education online programs. This position coordinates a broad variety of administrative processes and activities in support of the department, including customer service-oriented external communications to participants and both internal and external stakeholders, database/CRM data imports and reporting, and data-related and administrative tasks in support of the supervisor(s) and program managers. This position reviews administrative work procedures, operational methods and policies and helps identify and document as applicable: Standard Operating Procedures, best practices, appropriate filing and audit mechanisms, and metrics reporting.

Specific Responsibilities:

Documents & Databases

• Based on research, and/or knowledge of subject matter prepares and compiles correspondence, reports, etc. to faculty, staff, and participants.
• Creates and/or maintains spreadsheets and/or databases and/or reports, charts, etc. based on supervisor's information objectives.
• High level of aptitude with Outlook, Excel, PowerPoint and Microsoft Word, including customized templates, to design and execute high-impact visual presentations and other materials and documents for internal and external clients.
• Works with CRM systems, such as Salesforce and similar software tools for relationship management, data entry, data importing, and reporting.
• Works with the registration system, importing and reporting on data
• Creation and maintenance of digital certificate delivery for Executive Education programs.
• Secures all copyright permissions.
• Group registration invoicing and Opportunity creation in CRM

Accounting/P-Card Management

• Verifies that charges are accurate and posted to the appropriate account.
• Resolves discrepancies on invoices.
• Manages the department purchasing card, including reconciling and submitting reports to finance on-time

Coordination

• Assists the Program Managers in the delivery of Executive Education programs.
• Works with constantly changing priorities, unanticipated demands, and multiple tasks and projects with competing deadlines.

Contacts

• Represents Executive Education, both internally and externally; manages and facilitates confidential and/or critical information.
• Responds to unanticipated and complex issues.

Customer Service & Participant Support

• Refers participants to appropriate resources.
• Answers general participant questions via email or phone
• Creates support documentation and offers occasional general LMS and tech support for online faculty, facilitators, and program delivery team.
• Assists with special enrollments to partner programs from a variety of key stakeholders.
• Participates in evaluation process of programs including preparation, processing, and reporting of evaluation forms.
• Recommends and implements administrative and procedural changes.

Performs other duties as assigned.

Minimum Qualifications: (Education, experience, and any other certifications or clearances)

• A high school diploma or equivalent or the equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
• 5 years of administrative support or other relevant experience required.

Minimum Competencies: (Skills, knowledge, and abilities.)

• Advanced knowledge of word processing, spreadsheet, email, and CRMs. Strong customer service orientation
• Exceptional communication skills (both written and verbal) with attention to detail. Comfortable learning new technologies

Preferred Qualifications: (Education and experience)

• Project management in a customer service role
• Experience with adult education and/or hospitality-oriented functions and organizations.

Target hiring range for this position will be between $24.00 to $26.00 per hour. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.

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The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.

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