The Business and Operations Manager for Transport Medicine, under the direction of the Director of Transport Medicine and in collaboration with the Clinical Manager, will manage and supervise the daily activities, operations, and personnel in support of the Division of Transport Medicine on a 24/7/365 basis. The Manager will share in a rotating administrative call. Will have oversight of day-to-day operations involving the program's ground vendor. Will monitor and maintain transport data in support of the department. Will be able to adhere to and implement standards and operating practices to meet or exceed CAMTS or CAAS requirements. Will perform as a liaison for outreach and is able to identify and implement strategies to improve. Will be the primary resource for data analytics for QA/PI as it relates to operations and the communication center. Will have oversight of the communication center's staff, equipment and data analytics along with the disaster preparedness for the center.

Minimum Education
Bachelor's Degree (Required)

Minimum Work Experience
3 years (Required) - RN or NREMT-P: Nationally registered EMT-Paramedic with at least three years of high volume 911 experience OR Registered Nurse with at least three years of ICU or ED experience.
5 years Progressive supervisory experience in a high volume 911/transport system. (Preferred)
2 years Supervisory experience in a transfer/communication center (may be counted in overall supervisory experience) (Preferred)

Required Skills/Knowledge
Espouses leadership skills.
Skills in using computers and knowledgeable in Word, Excel, Visio, and PowerPoint.
Excellent oral and written communications.
Excellent organization skills handling multiple tasks and setting priorities.
Ability to analyze data, problem solve, and make recommendations.
Ability to provide coaching, professional development, and mentoring to personnel.
Ability to quickly recognize and analyze, and implement corrective actions for irregular events.
Ability to make independent decisions concerning the safety of employees and to act decisively when necessary to ensure patient care, public safety , and employee is not compromised.
Ability to establish and maintain effective communication and working relationships with agencies, employees, vendors, other hospital departments, and referral facilities.

Preferred Skills/Knowledge

Knowledge of district, state and national regulations governing air and ground emergency medical services.
Knowledge of fiscal planning and budget preparation. Knowledge of supervisory and managerial techniques and principles.
Knowledge of ICS and NIMS practices and principles.
Knowledge and previous experience in the area of change management.
Working knowledge of CAD software and terminology.
Working knowledge in managing EMS operations, deployment strategies, and performance improvement activities.
Working knowledge of EMS fleet management.
Working knowledge of aviation standards as it relates to medical transport operations.


Required Licenses
Registered Nurse in District of Columbia (Required) OR
Nationally Registered Paramedic. (Required)

District of Columbia drivers' license (or state of residence)

District of Columbia EMT-P or RN licensure (or eligible)

Maryland EMT-P or RN licensure (or eligible)

Virginia RN (or eligible, if RN)

Required Certifications

Pediatric Advanced Life Support (PALS) (Required)
Cardio-Pulmonary Resuscitation (CPR) (Required)
Nationally Registered Paramedic (NRP) (Required)
CCT , FPC, CCEMT -P , CCRN, PNCCT , CEN, CFRN, CTRN, CCRN, CCEMT -P , FP-C, CMTE or F ACHE (Preferred)

Functional Accountabilities
Departmental Administration

• Collaborate with Director on significant operational issues/barriers.

• Assist Director to develop, implement and evaluate services, programs, policies and procedures, and performance standards to achieve departmental goals.

• Responsible to administer programs within budgetary guidelines.

• Develop staffing plans/schedules to optimize productivity and ensure quality services.

• Ensure compliance with CNHS polices and procedures, and regulatory standards.

• Responsible for oversight of Communications and Transfer center .

Budget and Finance

• Contribute to development and monitoring of operating and capital budget.

• Implement actions to facilitate meeting budget requirements.

• Maintain comprehensive database to evaluate metrics in collaboration with the Director.

Strategic Planning

• With Director, contribute to strategic plan for department service, include short and long term objectives.

• Collect and analyze customer feedback and evaluate service/department effectiveness.

• Incorporate findings into plans to modify program/service delive, with Director .

Human Resources Management

• Direct assigned staff to meet departmental objectives, in collaboration with the Director .

• Provide timely coaching and performance feedback.

• Deploy staff appropriately to meet business objectives.

• Manage support staff of this area.

Outreach and Informatics

• Orchestrate the implementation of any new software/deliverables for business operations.

• Manage functionality of all systems used in Business Operations.

• Develop documentation to support technical training.

• Support Director and the department to develop outreach through relationships and educational offerings.

Organizational Accountabilities
Organizational Accountabilities (Leader)
Deliver

• Set and clearly communicate team goals and priorities in alignment with departmental goals and budgets

• Develop the budget and assign resources to meet the team goals

• Provide the resources and guidance required for employees to perform effectively

• Develop procedures to ensure high safety and quality, and course-correct as needed

• Identify customers' needs and ensure service excellence in meeting those needs

Engage

• Be the link between the department and the team in defining the strategies to meet team goals

• Provide prompt and clear feedback to staff and support their performance

• Ensure team adherence to organizational regulations

• Manage the working environment to promote productivity and motivation

• Represent the team in clearing obstacles to high performance

• Hire staff and develop their capabilities

• Monitor and promote strong employee engagement

Grow

• Encourage and share new ways of making the right work easier to do

• Recognize and share incremental improvements in operations

• Promote the success of organizational and department initiatives by clearly aligning programs to the mission