Description

Position Purpose: Service of food and/or beverage to include the order taking and delivery of any food and/or beverage items. This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

Essential Functions:

* Able to stand and walk for 8 hours or more

* Good communication, organizational and interpersonal skills

* Must be alert to the customer's needs

* Must have excellent attendance and punctuality

* Must be able to work weekends and holidays

* Must be able to work any shift with flexibility

* Able to lift at least 20 pounds

* Able to perform several tasks simultaneously

* Energetic, enthusiastic and open minded

Position Requirements:

* Previous Food & Beverage experience a significant benefit but not absolutely required.

* High School Graduate or High School Equivalent.

* Due to the handling of alcoholic beverages candidates must be at least 18 years of age.

* Superior customer service and communication skills a must.

* Able to read, write and speak verbally in English

* Maintain compliance with department policy regarding sequence of service and service standards.

* Demonstrate comprehensive understanding of average check, up-selling and suggestive selling expectations.

* Maintain organization of back of the house and work prep areas as directed, or by use of standardized checklists.

* Maintain proper set, cleanliness and readiness of assigned table section.

* Maintain quality and consistent communication with culinary team, server assistants, hosts, supervisors, managers and any other member of the team interacted with.

* Develop and maintain full working knowledge of all menus provided through Smokey's Restaurant.

* Maintain precise cash handling skills, collect payment for every item sold and record it according to policy standards.

* Develop and maintain computer operating skills for point of sale purposes.

* Obtains Supervisor or Manager approval prior to leaving any shift and informing that person with any changes or needs in scheduling.

* Maintain an upbeat positive presence with the team atmosphere and customer contact points of the job.

* Performs other related duties as assigned by the Supervisor or Manager.

Reporting Relationship: F&B Supervisor and F&B Manager

Exemption Status: Non-Exempt

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.