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The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands and taking bold steps to better serve customers' evolving needs. That's why now is an exciting time to join our team. You'll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You'll do all this in an environment of excellence and the highest ethical standards - a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams. For more than 89 years we've thrived by staying a step ahead of whatever's coming next - to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We've been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don't follow the trends. We set them.
Band: 04
FLSA: Non-exempt
The Allstate Benefits Admin Senior Associate researches, analyzes, resolves and responds to inquiries; and provides support in the development and maintenance of business processes for customers to achieve desired business results. This role also responds to escalated customer requests regarding claims, benefits, eligibility, web access, premiums, refunds and customer service needs that arise. Executes day-to-day renewal activities and handles client service concerns by maintaining and servicing inbound call activity and emails. Improve persistency and overall client satisfaction by serving as point of contact within sales offices, agencies, and employers.
- Answer inbound ACD calls, manage email correspondence and perform outbound follow-ups
- Resolves policy discrepancies, and prepares and communicates reconciliation reports to employers, brokers and regional offices
- Builds and maintains relationships with employers, brokers and regional offices, with a focus on all employee group premium amounts
- Execute effective resolutions on service needs, including claims, billing, eligibility, licensing, commissions, web access, retention and other customer service needs that arise
- Provide a highly personalized member experience dedicated to educating Employers, Brokers and members on coverage and the tools and resources available to them
- Foster a sense of urgency and commitment to achieve goals resulting in the ability to influence the organization to meet and exceed customer expectations
- Researches, analyzes and responds to customer requests, both verbal and written, including reallocation of premiums and refund checks, claims, benefits, eligibility, web access, and any other service related inquiries
- Explain insurance concepts in an easy to understand format
- Provides support for team members when needed
- Manages suspense account entries using established standards -
- Provides suggestions for process improvement
- Demonstrate strong understanding of all workflows and business processes to execute overall service strategy
- Processes accounts closing and policy transactions for direct retention -
- Documents and executes processes with minimal supervision
- Determines appropriate issues to escalate to management
- Utilizes multiple systems to obtain data for research
- High School diploma or general education degree (GED)
- 1-2 years of experience
- Previous industry experience
- Advanced level of understanding of Benefit Administration's business area processes
- Proficient in Microsoft Excel and Word
- Ability to demonstrate innovation and process improvement skills
- Excellent verbal and written communication skills
- Organizational skills
- Understanding of underwriting risk factors that influence health insurance profitability
- Advanced customer service skills-ability to handle a wide variety of callers in a professional manner and strong interpersonal skills
- Ability to process complex time sensitive information from multiple sources, make decisions based on data and to effectively communicate the related required actions to a broad audience
- High degree of initiative, mature judgment, and self-motivation
The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.
This is an onsite position situated in Milwaukee, WI and Dallas, TX
Compensation offered for this role is$37,000.00-$55,975.00 per yearand is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands.
As a Fortune 100 company and industry leader, we provide a competitive salary - but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
Learn more about life at Allstate. Connect with us on , , and or watch a .
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
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