Location

McAllen, TX; San Antonio, TX

Clearance Level

T2 - Moderate Risk Public Trust (MRPT)

Primary Function

Under the general direction of the Travel & Expense Manager, the Travel Analyst Supervisor independently supports and maintains the day-to-day activities of the Travel Analysts. Duties include advising employees on travel options in accordance with the contract business rules and specific project travel guidelines, booking travel accommodations and reconciling contract designated credit cards and enforcing travel policy adherence for specific contract entities and locations. Must be able to work independently and provide factual explanation on travel policies and practices.

All services shall be provided in accordance with established standards, principles and ethics of the profession, applicable professional specialty organizations, and the high-quality standard for which Acuity International is recognized. Actively support and uphold the Company's stated vision, mission, and values.

Responsibilities

• Must be able to perform the duties of Travel Analyst; Ticket domestic reservations for air, hotel, rail, and ground transportation utilizing a GDS or TMC Self-Booking Tool.

• Manage international ticketing via the TMC ensuring compliance with multiple business rules.

• Advise on international travel requirements such as visas, passports, immunizations, etc.

• Resolve travel related problems ensuring compliance of Travel Policy and Government regulations.

• Operate within detailed procedures under minimal supervision.

• Interact with traveler or travel arranger providing 1st level customer service support.

• Adhere to company standards in delivering customer service including telephone/email etiquette and follow prescribed customer service escalation procedures.

• Follow contract procedures, guidelines and standards in building Passenger Travel Profiles, utilization of tools, productivity, accuracy of work, and attendance.

• Attend training and webinars for ongoing travel industry updates.

• Review daily, weekly, and monthly reports to ensure data integrity.

• Oversees workflow and staff; creates monthly work schedules and submits to management for approval.

• Responsible for routine administrative tasks such as disabling accounts for departed employees.

• As applicable, reviews and verifies all daily reports; reconciles inventory and reports in accordance with work orders.

• Ensure new employee training and refresher training on all systems.

• Perform other duties as assigned.

Job Requirements

• Possess a bachelor's or associate degree with; two or more years of specialized experience which includes 1) using an automated travel system i.e., GDS or TMC booking tool; 2) analyzing travel data for consistency with financial and program objectives; AND 3) maintaining travel reports to satisfy financial and auditing requirements.

• Clean criminal background check, a favorable credit check, and no prior drug use.

• Psychological, honesty/integrity validation pre-employment screening and annual re-screening.

• Must be proficient in English; able to receive and understand detailed information through oral and written communication.

• Must be proficient with computers, common office equipment, and MS Office suite.

• Meet the requirements of the contract for all immunizations.

• Must be able to multi-task, be detail-oriented, be organized and have excellent verbal and communication skills.

• Must be able to work full time hours, weekends, and holidays.

• Must be at least 21 years of age.

• Must be a US citizen.

Preferred Qualifications

• Seven years or more of the above-mentioned specialized experience.

• Education: Four years of progressively higher-level graduate education leading to such a degree in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position.

• Must have knowledge of expense reporting software and Microsoft products, specifically Excel.

• CTA or IATA agent certificate preferable

• Must be able to work with Executives or their delegates to support various travel requests. Questions must be handled with diplomacy, friendliness, accuracy, timeliness, and confidentiality.

• Strong written and oral presentation skills

• Excellent interpersonal and communication skills

• Excellent organization skills

• Proven ability to work both collaboratively and autonomously.

• Strong initiative

• Knowledge and experience in Computer skills, Accounts Payable, Travel Reimbursement and General Accounting to handle the daily activities and provide customer support. Limited knowledge in the different accounting processes (Corporate Card, G/A, Payroll, A/P, etc.)

• Ability to work under pressure and meet tight deadlines.

• ORR or ICE experience

• CPR/First Aid certification

• Bilingual

Physical Requirements and Work Conditions

• Work is normally performed in a typical interior/office work environment.

• Work involves sitting and standing for prolonged periods of time.

• Good eye/hand coordination required.