Company Generac Power Systems
Name Supervisor Parts
Req # 64295
Employment Type Full Time
Shift 1st
It's a challenge and an invitation. Most importantly, it's an opportunity to join an industry leader that's shaping the market and investing in its people, along with new growth and technologies. Our rapid growth equals rapid career advancement opportunities for those who want to be challenged and enjoy a fast-paced, high-performance culture. We focus on personal and professional development; encourage learning on the job and being a supportive team member; and hope each day of work brings purpose and pride.
The Supervisor Parts is responsible for providing day-to-day supervision of the Parts Specialist Team with the goal of ensuring a positive customer experience and removing roadblocks that get in the way of achieving the departmental goals. This position plays a key role in the motivation and development of employees and is instrumental in creating and maintaining best practices. Identifies resource requirements as needed. Works with other departments (Distribution, Global Sourcing, IT, and Order Management) to maintain effective processes.
Essential Duties:
- Assists team members daily with questions as needed. Manages escalated customer issues and follows through to resolution. Acts as the team expert with knowledge in all processes and procedures. Ensures workload is managed and service level agreements are met. Monitors and evaluates team goals to ensure achievement.
- Selects, coaches, and develops staff. Sets clear expectations to inspire and motivate the team. Manages performance - recognizing achievement, providing feedback and administering progressive discipline when necessary. Implements new hire onboarding.
- Works proactively with cross-functional teams to improve processes and communication with a focus on the customer. Creates and maintains work instructions or other appropriate documentation as needed.
- Other Duties as assigned
Minimal Qualifications:
- High School Diploma or GED
- 3 years of parts experience
Preferred Qualifications:
- Associates or Bachelor's degree in a relevant field
- 1 year experience leading, mentoring or supervising a team
- Experience in Lean/Continuous Improvement methods
- Previous experience using SAP or equivalent ERP
Knowledge, Skills and Abilities:
- High proficiency in Microsoft Office Suite, using customer portals and creating reports using queries
- Effective problem-solving ability
- Effective verbal and written communication skills
- Effective time management skills
Physical demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.
"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."