Company Generac Power Systems
Name IT Intern- Service Desk (on-site)
Req # 64318
Employment Type Intern
Shift 1st
It's a challenge and an invitation. Most importantly, it's an opportunity to join an industry leader that's shaping the market and investing in its people, along with new growth and technologies. Our rapid growth equals rapid career advancement opportunities for those who want to be challenged and enjoy a fast-paced, high-performance culture. We focus on personal and professional development; encourage learning on the job and being a supportive team member; and hope each day of work brings purpose and pride.
Member of IT Service Desk Intern team where their main responsibility is to work the help desk. This position will share help in various service desk tasks including but not exclusively incoming call queue in effort to achieve a > 50% first call resolution on reported help desk incidents via phone and/or remote support.
Essential Duties:
- Provide verbal/over the phone and remote support by installing, diagnosing, repairing, maintaining and upgrading laptops, software, desktops, phones, printers, bar code scanners and peripherals within an office and manufacturing environment, escalate unresolved requests to Tier 2/3 personnel
- Create knowledge base documentation on new issues dissolved as well as troubleshooting steps attempted prior to closing or escalating requests
- Maintain asset inventory of software and hardware through the asset management tool set.
- Follow operational standards for reporting, monitoring, troubleshooting and sourcing issues with provided tool sets.
- Ensure all configurations and specifications comply with IT policies and security parameters
Other Duties as assigned and the following:
- Perform assigned tasks with minimal supervision and manages efforts based on proper prioritization, documentation, closure, takes corrective actions and/or escalate incidents to reduce downtime
Minimal Qualifications:
- High School Diploma
Preferred Qualifications:
- Working towards an IT Associates or Bachelor's degree
- Working towards Microsoft Certified Systems Engineer and Microsoft Certified Technology Specialist certifications
- Interest and experience in troubleshooting PC's, printers, phone and infrastructure issues
Knowledge, Skills and Abilities:
- Knowledge of Microsoft Windows 7/10 OS, Office 2010/2016, O365, network printing, active directory services
- Solid understanding of networking, wireless and telecommunication fundamentals. Strong problem solving skills
- Solid verbal and written communication skills and willingness to actively contribute in a team environment
- Effective, customer service focused communication skills. High level of resourcefulness and responsiveness in an environment which requires maximum system performance, minimum down time, and high degree of customer satisfaction and confidence within a fast paced environment.
- Ability to travel to other locations as necessary
Physical demands: While performing the duties of this job, the employee is frequently required to sit, walk and/or use hands/fingers to handle or touch controls. The employee is regularly required to talk and/or hear. The employee is occasionally required to stand, kneel, and/or reach above shoulders. The employee must occasionally lift and/or move up to 50 pounds while performing job duties. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception. Occasional travel required.
"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."