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UNM IT is looking for Business Analyst for the Service Management team. This team is under the direction of the Customer Support Service director. The Business Analyst plays an important role in supporting UNM IT with their service management activities. This position will build strong relationships with technical teams during the service design and improvement activities.
This position analyzes knowledge articles related to service delivery while working with service owners/managers. Other duties include working with Sr. Business Analyst teammates to conduct service definition reviews, major incident reviews and identify process improvements. Ability to approach activities with a continuous improvement mindset is a plus!
Successful completion of at least 60 college-level credit hours; at least 5 years of experience directly related to the duties and responsibilities specified.
Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
- Experience with an ITSM tool
- Exceptional customer-facing skills
- In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
- Expertise in people management and leadership
- Strong organizational skills
- Ability to manage and prioritize tasks efficiently
- Solid resource planning and problem-solving skills
- Readiness to demonstrate a proactive attitude
- Excellent verbal and written communication skills
Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, to submit an application.
Include Resume/application and Cover Letter Applicants submitting incomplete application packages may not be considered for interview.Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the for additional details.
The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.
The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit . Refer to for a definition of Regular Staff.