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Job SummaryJob Purpose:This position will lead the stand-up and execution of the third-party resiliency program. The goal of the program is to reduce outages/downtime across the technology ecosystem related to all tiers of third-party vendors. This position requires the ability to drive conversations with IT and business partners to define needed requirements and governance around third-party vendors. Review, maintain, and refresh prioritized supplier list, deliverables, and their inputs to ensure they are current and to determine if there are any technology resiliency gaps. Standing up and lead the governance forum constituting of key stakeholders involved in the management of third-party technology resiliency. Develop artifacts as defined in the playbook, ensure validation by stakeholders, have ability to report on results and present these results to Senior Leadership.Required Job Qualifications: *Bachelor degree and 4 years in Information Technology OR Technical Certification and/or College Courses and 6 year Information Technology experience OR 8 years Information Technology experience, with 2+ years in ITIL Process role. *Experience with ITIL v3. *Experience with SaaS ITSM Suite of tools such as ServiceNow. *Experience with IT Asset Management and CMBD Integration. *Experience with IT standards, procedures, policies. *Familiarity with HIPAA, COBIT, ITIL, CMMI and other process standards. *Customer relationship management. *PMO structures, processes, and methods. *Experience with demand / consumption management. Preferred Job Qualifications: *Oral & written communications. *Problem solving / analytical skills, tools and techniques. *Process engineering and re-design. *Teamwork and collaboration. *Adaptability / ability to manage change. *Problem solving / analytical thinking with a results oriented focus. *Conflict management. *Navigating organizational politics.
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HCSC Employment Statement:HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.