Department: Alumni Relations & Development
Salary/Grade: EXS/6

Job Summary:

Coordinates the delivery of operational services to client teams to assist them in maximizing resources that will increase engagement and donor participation. Assesses individual team and priority needs, and creates, implements and recommends resources and solutions that meet client needs. Ensures the effective, compliant, & efficient daily management of operational functions in support of Northwestern's development and engagement goals and objectives and in coordination with central offices. Represents area on internal and external operational affairs by recommending alternatives & suggestions. Ensures that all operational functions are completed in compliance with University policy, state and federal laws and regulations. Please note: There are two positions available.

Administration

Budget & Financial

Communications

Evaluation

Events

IT Services

Outreach

Events

Outreach

Program Development

Regulatory Compliance

Strategic Planning

Specific Responsibilities:

Administration

• Oversees & ensures that day-to-day operations are appropriately managed, efficient and effective.
• Develops, maintains & reports on quantitative and qualitative performance measures.
• Oversees documentation of agreements between NU and partner organizations, ensuring that agreements are completed, appropriately reviewed, approved, and adhered to by all parties.
• Acts as liaison to IT to ensure technology systems are properly installed & maintained & meet the informational, analytical & computing needs of users.
• Ensures necessary hardware, software & network infrastructure services are appropriated from central or internal IT.

Budgets & Financial

• Creates & oversees finances, budget, associated analysis & reports.
• Creates/enhances internal daily, monthly & annual processes & training.
• Recommends changes to tools to improve analysis, forecasting, modeling & reporting & ultimately quality of financial information & analyses provided to management for planning, evaluating & controlling operations.
• Communication, Outreach & Recruitment
• Ensures program/project success in regard to revenue & expense goals including recruitment, participation, etc.
• Identifies opportunities and strategies for short- and long-term growth & expansion.
• Creates & implements program/project brand identity and marketing & advertising strategy.
• Pursues opportunities for alumni contact & solicitation.

Evaluation

• Manages development and maintenance of evaluation processes including associated metrics and key performance indicators.
• Reviews & analyzes outcome measurements and recommends changes & enhancements to improve program/project.
• Collaborates with internal/external partners to implement changes designed to improve/increase program/project goals/objectives.

Events

• Manages planning and arrangement of meetings, workshops, events, etc. designed to exchange information, promote research objectives, and to build internal and external relationships within NU.

Program Development

• Coordinates with program/project sponsors on the delivery of all onsite instruction and provision of logistical support.
• Oversee development and implementation of new program/project initiatives.
• Manages relationships with partners, foundations, etc. and coordinates logistical support
• Continually assesses and innovates program/project to achieve educational goals.
• Develops strategy for program/project growth and expansion.Regulatory Compliance
• Manages development & implementation of processes & procedures for all safety, security & compliance programs.
• Manages compliance with all applicable federal, state, local & NU laws, regulations, policies & procedures.

Strategic Planning

• Manages & implements strategic plans.
• Provides advice & counsel & recommends changes & improvements to functional operations to better meet organizational needs & objectives.

Miscellaneous

Performs other duties as assigned.

Minimum Qualifications:

• Bachelor's in business, accounting or a related field + 2 years program administration or similar experience; or 4 years program administration or similar experience.

Minimum Competencies: (Skills, knowledge, and abilities.)

• MS Office or comparable systems
• Excellent communication skills
• Problem solving
• Ability to process information quickly
• Capable of multi-tasking, at times working with multiple teams

Preferred Qualifications:

• Alumni Relations and/or Development experience
• Experience with CATracks (Ellucian Advance Web)
• Experience with Anthology Encompass

Preferred Competencies: (Skills, knowledge, and abilities)

• Leading workgroups
• Leading meetings
• Proficiency with data analysis and reporting

Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at to learn more.

Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at to learn more.

Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at to learn more.

Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness. More information can be found on the webpage.

The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.

Target hiring range for this position will be between $56,000-$60,000 per year. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.

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