Patient Ambassador - Honickman
Philadelphia, PA 
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Posted 14 days ago
Job Description

Jefferson includes Thomas Jefferson University and Jefferson Health, a dynamic university and health system with broad reach across the Delaware Valley. Jefferson is the second largest employer in Philadelphia and the largest health system in Philadelphia based on total licensed beds.

Through the merger of Thomas Jefferson University and Philadelphia University in 2017, our University includes ten colleges and four schools. We are an NCAA Division II university and an R2 national doctoral university offering undergraduate and graduate-level programs that provide students with a forward-thinking education in architecture, business, design, engineering, fashion and textiles, health, medicine and social science.

Jefferson Health, the clinical arm of Thomas Jefferson University, has grown from a three-hospital academic health center in 2015, to an 18-hospital health system through mergers and combinations that include hospitals at Abington Health, Aria Health, Kennedy Health, Magee Rehabilitation and Einstein Healthcare Network. We have over 50 outpatient and urgent care centers; ten Magnetreg;-designated hospitals (recognized by the ANCC for nursing excellence); the NCI-designated Sidney Kimmel Cancer Center (one of only 70 in the country and one of only two in the region); and one of the largest faculty-based telehealth networks in the country. In 2021, Jefferson Health became the sole owner of HealthPartners Plan, a not-for-profit health maintenance organization in Southeastern Pennsylvania. We are the first health system regionally to create an aligned payer-provider partnership.

Jeffersonrsquo;s mission, vision and values create an organization that attracts the best and the brightest students, faculty, staff, and healthcare professionals, as well as the most visionary leaders to drive exceptional results.

  • OUR MISSION: We improve lives.
  • OUR VISION: Reimagining health, education and discovery to create unparalleled value
  • OUR VALUES: Put People First, Be Bold amp; Think Differently and Do the Right Thing

As an employer, Jeffersonmaintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.

Covid Vaccination is a requirement for employment at Jefferson for employees working at Jeffersonrsquo;s clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.

High School Diploma or GED Required.

Minimum of 3 yearsrsquo; experience in a medical setting handling busy practice including typing, telephone contact, insurance and referrals, decision-making skills, interpersonal communication skills, organizational ability and data entry computer experience. Related patient service experience, preferably in a healthcare setting.

IDX certification preferred.

The Patient Ambassador is responsible for ensuring the prompt and courteous greeting of all patients, assisting patients with wayfinding, and ensuring their registration, check-in, and copay collection are complete.Performs navigator and registrar functions with an emphasis on creating an excellent patient experience. Responsible for managing patient flow on each floor and in the building lobby.

  • Responsible for ensuring smooth and efficient patient flow of assigned floor and monitoring patient queues to create an excellent patient experience. Identifies opportunities for service recovery and coordinates resolution as needed.Ensures appropriate coverage at all times.
  • Assists with the check-out process to ensure smooth transitions through the patient visit, including scheduling of appointments and follow-ups.
  • Trains new and current staff on registrar functions. Adheres to departmental and JMG wide initiatives related to registration workflow changes (i.e., patient portal, referral module). Addresses any workflow issues and provides recommendations for improvement to the Floor Manager and SCP Building Administrator.
  • Promptly and warmly greets all patients and visitors when they arrive on the floor and directs patients to waiting area.
  • Performs patient check-in processes: Updates demographic and insurance information, obtains referrals and links to referral module, collects co-pays, schedules appointments, ensures required forms are completed and signed by patient.
  • Performs electronic system functions related to the patient registration and arrival process including: full registration of patients; scanning of insurance cards and photo IDrsquo;s; complete electronic guarantor forms; and ensure JUP forms are electronically signed by patient (NPP amp; SOF).
  • Assists with departmental billing efforts, this includes but is not limited to collecting outstanding balance as noted on the encounter form, informing patients of outstanding bills or debts, and informing patients of his/her responsibility for upcoming procedures. Organizes and prepares daily batch.
  • Reviews schedules for appointment conflict and communicates the need for adjustments to divisional support staff as needed. Generates charts for add-on patients and communicates with back office when charts are needed.
  • Communicates effectively with all stake holders. Keeps patients informed when a doctor is running greater than 30 minutes behind schedule.Communicates scheduling changes, i.e., cancellations and rescheduled appointments, to providers/staff in a timely manner so that updated information is available at all times.Keeps SCP Building Manager and Floor Manager informed of issues pertaining to the daily operations of the practice.

As an employer, the Jefferson Enterprise maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
3+ years
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