Company West Coast Energy Systems
Name Inside Sales Representative - Energy Systems - Stockton, CA
Req # 64069
Employment Type Full Time
Shift 1st
At Energy Systems, our people help make the world safer, brighter, and more productive. United by our Values, people with diverse backgrounds and points of view work together to ensure our customers have peace of mind.
It's a challenge, and an invitation. Most importantly, it's an opportunity to join an industry leader. There's never been a better time to work at Energy Systems. Our rapid growth equals rapid career advancement opportunities for those who want to be challenged and enjoy a fast-paced, high-performance culture.
The Inside Sales Representative is responsible for taking technician recommendations, gauging them for plausibility, and following up promptly. The inside sales representative is responsible for working cross-functionally to develop customer proposals. This person owns the service repair proposal process from start to finish by guiding the customer through the repair process and offering the most effective solution to the problem. The inside sales representative should follow up on all active proposals promptly.
- Act as the direct point of contact to the customer for all plant down, Level 1 recommendations within 3 hours.
- Act as the direct point of contact to the customer for all unit down, Level 2, and 3 recommendations within 12 hours.
- Act as the direct point of contact for the customer for all other technician recommendations within 24 hours.
- Ensure all service repair proposals meet the minimum expected margins.
- Foster and maintain a professional relationship with the operations team, service supervisors, and technicians to ensure high customer service and communication when supporting recommendations.
- Ensure all sales follow-up activities occur within 2 business days of the initial proposal.
- Own the sales cycle process from recommendations on the dashboard to handoff to Service Operations. This includes the necessary follow-up with all stakeholders.
- As assigned by the Branch Manager, capture upselling and cross-selling opportunities that include, but aren't limited to the following, remote monitoring, rentals, load bank testing, fuel polishing, fluid sampling, or maintenance solutions.
Minimal Qualifications:
Education:
High School Diploma or GED
Work Experience:
2 years' experience in customer facing environment
Knowledge, Skill and Abilities:
Excellent written and oral communication skills.
Effective presentation skills.
Strong problem-solving skills.
Ability to work independently.
Ability to make decisions in the best interest of the customer and the company.
Ability to multi-task and prioritize activities according to importance and urgency.
Ability to take initiative and work proactively.
Ability to react well under pressure.
Ability to perform and comprehend basic business and financial calculations.
Demonstrated accuracy and thoroughness.
Preferred Qualifications:
Education:
Associate degree
Work Experience:
3-4 years' experience in a customer facing environment.
Compensation: Energy Systems is committed to fair and equitable compensation practices. The hourly rate for this role based in Stockton, CA is $19.65-$27.50. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. This role is eligible for variable compensation including short term and long-term incentives.
Benefits:
We are an inclusive company that celebrates differences and keeps equity and respect at the forefront.
Competitive Benefits: Health, Dental, Vision, & 401k
401 (k) retirement savings plans with company match
Medical support programs: Maternity, Diabetes, Treatment Decision Support and more
Work-life benefits: PTO and Holidays
Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift to 25 pounds. Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and ability to adjust focus. Occasional travel.
"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."