Department:
Salary/Grade: NEX/15

*This job requires some heavy lifting

Job Summary:

The Supervisor of Mail Services plans activities and provides front-line supervision of Evanston Mail Center staff. Provides training, establishes contacts, develops, and evaluates procedures, maintains postage accounts, and creates and develops reports.

Specific Responsibilities:

* Plans, schedules, and coordinates assignments for Mail Center Staff. Determines priorities and adjusts schedules as needed.

* Supervises the work activities of 8 staff members. Assigns tasks and provides instruction and oversight. Schedules and plan employee vacation time.

* Establishes goals, objectives, and evaluates employee's performance to ensure established compliances and goals are being met.

* Provides training for staff which includes new employee training and orientation. Identify staff needs, establishes operational procedures, and revise and update procedures as needed.

* Establish and maintain a communication network with faculty and staff to assist with projects, provide the best service, and to resolve problems.

* Organize and submit monthly chargebacks reports for various postage accounts. Monitor postage reserve account to maintain a sufficient postage balance and submit a check request to have the postage balance replenished when needed.

* Manage all shipping and receiving software - FedEx, UPS, Pitney Bowes Business Manager, and the Send Suite Online tracking.

* Updates monthly productivity information.

* Performs other duties as assigned.

Minimum Qualifications:

* High School Diploma or equivalent.

* 3-5 years supervisory experience.

Minimum Competencies:

* Ability to successfully interact with staff, colleagues, suppliers, and vendors.

* Good supervisory and people skills.

* Excellent oral and written communication skills.

* Excellent decision-making skills.

* Good computer skills including Word and Excel.

Preferred Qualifications:

* Some college helpful.

* Prior experience supervising mail services for a large, multi-location organization or comparable distribution center.

Preferred Competencies:

* Understanding of mail service and logistics operations.

* Quick thinker and learner.

Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at to learn more.

Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at to learn more.

Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at to learn more.

Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness. More information can be found on the webpage.

The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.