HTLF is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

HTLF is a diversified financial services company headquartered in Denver, Colorado. We deliver community banking at scale by powering our geographically diverse group of banks with technology, efficiency and strength - giving local decision-making the opportunity and insights to focus on customers and growth. Relationships have been the core of our company since its founding in 1981. We're deeply invested in the communities we serve, and that's why our clients choose us as their banking partners.

What's different about a career at HTLF? We believe our employees and their diverse backgrounds, perspectives and skills are our greatest assets. We wouldn't be HTLF without the people with whom we surround ourselves and empower to enrich the lives of our customers, employees and communities. We're dedicated to making HTLF the best place to work - where your opinions are valued, your feedback and ideas are heard, and your opportunities for personal growth and professional development are endless.

Primary Responsibilities

• Leverages technical knowledge to support the business line leadership vision and plans in conjunction with Marketing, Compliance, Technology, Risk management and related functions.
• Leads Troubleshooting (fields incoming incidents) enterprise applications for internal customers to isolate and diagnose problems.
• Performs hands-on fixes including configuring systems and applications in accordance with third party vendor documentation.
• Works directly with Heartland Business Leaders to ensure application availability and change requests are documented with requirements, prioritized, tested, and completed in a timely manner.
• Adheres to department standards for Change and Incident Management. Records, tracks, and documents the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Guides the Communications of application problems, incidents, and issues to key stakeholders, including management, end users, business leaders, and third-party vendors.
• Works independently on more complex projects and processes.
• Tests, fixes, and performs post-resolution follow-ups to ensure problems have been adequately resolved.
• Researches, evaluates, and recommends potential software solutions and enhancements, including off-the-shelf and open source components, to ensure that they meet business requirements.
• Creates or assists others in writing end-user documentation, instructions and procedures to be used for training to use new of modified software.
• Assists the Business Systems Product Managers with merger conversions of applications.
• Works closely with vendors and internal team members to implement new features as they become available or are requested by the business lines.
• Provides support for the testing of new and existing enterprise software application under development or consideration.
• Serves as contact person for audits and related examinations. Monitors, implements and follows exam findings to completion.
• Conducts annual vendor and security reviews as directed by management.
• Trains junior Business Systems Administrators.
• Utilizes expertise to proactively identify areas for operational efficiencies and design/articulate a means for process improvement.
• Leads HTLF Business Recovery plan and actively participates with testing of plan.
• Participates in long term strategy planning to advance HTLF systems/applications.
• Works closely with business lines to find, review, and analyze vendor capabilities from a technical perspective.
• Develops relationships with key vendors to stay abreast of strategic direction for vendor products.
• Completes annual E-Learning Plan and Bank Secrecy Act (BSA) training as assigned and keeps up-to-date knowledge of BSA as it relates to the job function.

Qualifications

• ServiceNow and/or Atlassian experience preferred
• Product Owner experience preferred
• Bachelors Computer Science preferred or related field; or equivalent experience required
• 7-10 years experience as a Systems Analyst, Developer, or Applications Administrator required
• Proven experience with troubleshooting principles, methodologies and issue resolution techniques
• Broad knowledge of programming languages and techniques
• Understanding of API and SSO integrations
• Experience in testing processes, change management, and vendor management
• Experience in data mapping, system conversions, systems integration and software development
• Proven ability to work in fast paced environment and meet project deadlines
• Strong customer service experience and advanced analytical and problem-solving skills
• Ability to work well individually and in a team environment

Scheduled Weekly Hours:

Time Type:

The targeted salary for this role is:

You may also be offered incentive compensation, and benefits. Benefits may include Medical, Dental, Vision, 401(k), Health Savings Account, Paid Time Off. Actual compensation may vary based on geographic location of the specific role as well as work experience, education, and skills of the selected candidate.