Student and Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic, and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters, including public service, health, wellness, social justice, residential living, food services, sports, recreation, career services, and student activities and organizations, including sorority and fraternity life. We provide support and services to roughly 25,000 undergraduate, graduate, and professional students on multiple campuses in the U.S. and abroad.

The Office of the Dean of Students (DOS) cultivates the holistic growth and development of students through advocacy, empowerment, and education. We enhance the student experience by offering comprehensive support and resources, providing co-curricular opportunities, and fostering a sense of belonging.

The Office of Student Support & Advocacy Services assists students in navigating difficult life events and crisis situations that impact their ability to be successful. We utilize a student-centered and individualized approach to support and empower students. The office serves as the central point of contact for students, families, and community members and collaborates with campus partners to holistically support students.

The Assistant Dean of Students for Student Support & Advocacy Services (SSAS) reports to the Associate Dean of Students for SSAS and serves as a member of the office's extended leadership team, supporting the collaborative development, management, and evaluation of SSAS in the Division of Student and Campus Life on Cornell University's campus of 24,000 students. This position serves primarily as a case manager and facilitates non-clinical interactions with students in distress and/or navigating crisis situations through trauma-informed care and identity-conscious support, including managing an individual caseload of students, crisis follow-up, and supporting the university-wide behavioral intervention team (CARE Team) in the absence of senior SSAS staff. This position also participates in campus-wide educational and training efforts, departmental operations, projects, and committees.

Additionally, the Assistant Dean serves in an Administrator On-Call rotation and responds to crisis-related situations after-hours, including navigating high-level issues of physical and psychological safety.

This position is an in-person role but can work remotely for (3) months to support relocation needs.

This position is not eligible for visa sponsorship.

Success Factors:

• Demonstrated success in implementing case management and crisis response efforts grounded in trauma-informed care, and identity-conscious support.
• A commitment to working collaboratively in a student-centered environment committed to the important values of shared governance, with enthusiasm for supporting a student body that is broadly diverse with regard to gender, race, ethnicity, national origin, socioeconomic status, sexual orientation, gender identity, religion, and (dis)ability, among other factors.
• An ability to build relationships and maintain trust, assess and balance the needs of various stakeholders, and identify and advocate for achievable solutions.
• Exceptional interpersonal, communication, planning, reasoning, organizational, and project management skills, with an ability to multi-task in a fast-paced, high-volume environment.

Required Qualifications:

• Master's degree and a minimum of three (3) to five (5) years of professional experience in Student Affairs, Higher Education, Counseling, Social Work, or a closely related field with two (2) years of experience working in college student support and advocacy services.
• Applied knowledge of student development theory and student affairs trends related to student support and advocacy services in higher education.
• Demonstrated experience working with college student case management processes, including intake and triage, tailored care plans, resource referrals, and trauma-informed care.
• Experience working with crisis response processes, including serving on-call, responding to crisis situations, and participating in training initiatives.
• Experience building collaborative partnerships with faculty, administrators, students, parents/families, community partners, and alumni.
• Familiarity with higher education legal issues, including Clery, FERPA, and HIPAA.
• Ability to serve on-call and respond to crisis situations according to organizational protocol, including evening and weekend work as required.

Preferred Qualifications:

• Advanced degree in a related field and/or clinical experience.
• Experience working with a Behavioral Intervention Team/CARE Team.
• Familiarity with campus-wide educational efforts focused on student support and advocacy services, supporting students in distress, and managing difficult situations.
• Experience with case management software systems.

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