Job Position: Customer Service Technician

Reports To: Commercial Operations Manager

Location: Milwaukee, Wisconsin

The Customer Service Technician coordinates and manages customer service activities from quotation to order entry through shipment of product while providing world class customer service.

Major Responsibilities: The Customer Service Technician is an experienced customer service professional with a passion to win and support our growth initiatives. The primary focus is providing world class customer service by building strong relationships with our internal and external customers. Must be detail-oriented with great follow-up skills and a team player that enjoys working in a fast-paced environment.

• Works with estimating team to provide formal quotations to customers.

• Processes and manages order entry, verification, and customer change notifications related to orders.

• Manages existing and new accounts ensuring world class customer service.

• Assists in collection of past due invoices for assigned accounts.

• Coordinates and participates in conference calls with customers as required.

• Ensures high post-sales satisfaction by facilitating positive long-term relationships to win repeat business.

• Provides support and updates to customers related to deliveries, quotes, and other general information.

• Liaison between external and internal customers, working closely with manufacturing, engineering, quality, procurement, accounting, sales, and management.

• Manages customer complaints to include the return product or customer property.

• Must develop a good understanding and have in depth knowledge of industrial gear and metal company products while keeping up to date with changes.

• Participates in the development of customer service procedures, policies and standards for continued improvement while working with management on customer care initiatives.

Required Education / Experience / Skills / Qualifications:

• A minimum of a two-year associate degree.

• 5+ years customer service experience, preferably in the Industrial manufacturing setting.

• Technical aptitude preferred.

• Customer driven with a positive professional attitude.

• Detail oriented and able to perform work with a high level of accuracy.

• Superior interpersonal skills.

• Self-starter, action oriented with a "can do" attitude.

• Exceptional written and verbal communication skills.

• Fluent with Office 365 software applications.

#LI-Onsite

• Medical, Dental, Vision and Prescription Drug Coverage

• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)

• Paid Time Off and Holidays

• 401k Retirement Plan with Matching Employer Contributions

• Life and Accidental Death & Dismemberment (AD&D) Insurance

• Paid Leaves

• Tuition Assistance

Regal Rexnord Corporation ("Regal Rexnord") is a leading manufacturer of electric motors, electrical motion controls, power generation and mechanical power transmission products and sub-systems, serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord sells its products and solutions to OEMs, through distributors, and directly to end-users. Regal Rexnord is a $7.2B company with 36,000 associates globally.

You may not know it, but Regal Rexnord impacts your life every day. The company's products enable the fans in HVAC systems that keep us comfortable; the power source that keeps smart buildings running; the agricultural and food service equipment that keeps us fed; and the conveyer systems that keep e-commerce flowing, to name a few of the applications where our products are used.

Regal Rexnord's business purpose is to create a better tomorrow by energy-efficiently converting power into motion. This means creating innovative solutions while focusing on both customer needs and the company's commitment to sustainability. The company's industrial powertrain and automation solutions offerings are an important part of the company's growth strategy. The company's strategy includes leveraging 80/20 to prioritize all activities, including product excellence, operational excellence and commercial excellence (i) driving organic sales growth through the introduction of innovative new products, with a particular focus on improving energy efficiency, (ii) establishing and maintaining new customers, as well as developing new opportunities with existing customers, (iii) participating in higher growth end markets and geographies, and (iv) identifying and consummating strategic, value creating acquisitions.

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email . If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail .

Equal Employment Opportunity Posters

Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.