1. Greeting customers following the facility Standards of Care, provides world-class customer service, completes full patient registration at date of service, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.).

2. Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services.

3. May also assist with scheduling diagnostic procedures (enters data in scheduling system, provide customer with appointment instructions, other tasks as needed).

4. Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures.

Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors.

Required Education:

High school diploma or equivalent is required

Two years of college is preferred

Associate's degree is preferred

Other:

Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision

Must be able to work in a stressful environment and take appropriate action

Minimum of 1 year Customer Service experience is required