Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Field Service Technician, specializing in Physical Banking, to join our amazing culture. In this role, you will be responsible to respond to, diagnose and resolve field service issues for Convergint service customers. Field Service Technicians are required to demonstrate competency in lock work, forced opening of safes and safe deposit boxes, the maintenance and repair of drive-up systems and additional alarm and CCTV knowledge. As a Field Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Field Service Technician, Physical Banking.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you'll do with "Our Training and Your Experience"

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Diagnose service issues with safes, safe deposit boxes, vault doors, drive-up systems, remote drive-up systems, audio / video systems, after hours depositories, undercounter teller steel, courier boxes, ATM vestibule readers, cash and teller lockers
• Resolve service issues quickly and effectively
• Identify replacement parts as required and maintain key parts truck inventory
• Conduct preventative maintenance inspection, cleanings and service on covered equipment
• Represent Company in a professional manner and always support the best interest of the clients
• Maintain and operate a company vehicle in a professional and safe manner at all times
• Follow all mandated safety procedures
• Must participate in weekly on-call rotation
• Be our customer contact for all post installation problems
• Provide technical assistance to other service team members as needed
• Maintain accurate inventory of parts and tools
• Possess knowledge of alarm and video systems
• Assist with equipment installations
• Complete service paperwork in a timely (same day) and accurate manner
• Provide immediate notice to Call Center of any on-site client issues that require escalation
• Provide immediate notice to Call Center of any service issues that are not resolved at first service call
• Have adequate PC Skills to complete timesheets, expense reports, and email correspondence
• Train client personnel on the operation of equipment
• Participate in company training (as trainer and trainee) events to continually upgrade the competency of field service team on new and existing products.

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

• Company Holidays and Paid Time Off
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan
• Corporate Social Responsibility Day
• And much more...

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint to learn more about the company and the exciting opportunities available.

Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.