Primary Duties and Responsibilities

• Directs and manages the operations of the Long Term Care(LTC) Underwriting Division through the recruitment, selection, training, development, motivation, and salary administration of underwriter staff oversees/coordinates division workflow.

• Manages large scale LTC and other company/corporate projects, customer service initiatives, and workflow design efforts.

• Ensures customer centered communication focus with the Network and serves as communication liaison/resource providing technical problem resolution with field management, financial representatives, company management, other companies and insurance departments regarding underwriting concerns and issues.

• Plans, directs, and coordinates the activities of the LTC Underwriting Team maintaining departmental service standards and objectives with favorable morbidity experience and persistency at the lowest possible net cost.

• Supervises and directs the work activities and risk analysis of a high level professional/technical staff ranging from level P1 Specialist to level P3 Consultant.

• Performs all aspects of performance management and career development including compliance with NM's Affirmative Action programs and EEO law and regulations.

• Responsible for the development of all levels of underwriters through the referral process, individual instruction, case audits, and classroom instruction.

• Coordinates and implements new underwriting guidelines, practices, and procedures.

• Coordinates and leads major systems and process improvement initiatives in the LTC Department.

• Provides leadership to all aspects of these systems and process improvements including workflow, process changes, and systems development initiatives.

• Acts as a liaison to other insurance operations departments when implementing initiatives.

• Develops, implements, and monitors customer service standards for the Network. Initiates communication to address and resolve technical problems with field management.

• Responds to complex/sensitive customer service complaints and questions in compliance with the National Association of Insurance Commission guidelines.

Qualifications

• Bachelor's degree or Advanced degree and progressively responsible work experience emphasizing decision making, team building, communication, and personal development.

• A minimum of five years of experience in insurance operations with knowledge of risk selection concepts and insurance practices.

• Knowledge of underwriting preferred.

• Demonstrated excellence in customer service intervention resulting in successful technical problem resolution.

• Strong interest in people development with demonstrated leadership and decision making skills.

• Experience in supervision desirable.

• Excellent oral and written communication skills with the proven ability to successfully negotiate problem resolutions with the field force, policyowners, and employees.

• Superior organizational and leadership skills demonstrated by proven experience in managing projects, systems, and/or processes.

• Demonstrated project management experience with the ability to lead operation change initiatives.

• Exceptional demonstration of skills leading people and building teams.

• Minimum of seven years of operational experience preferred. Experience may include people management experience, Lead Underwriter Consultant, training development of underwriters at all levels resulting in performance improvements.

• Previous underwriting experience preferred.

Benefits:

• Competitive base pay

• 401K

• Pension plan

• Educational assistance

• Performance based incentive pay

• Medical, dental and vision insurance

• Parental leave

• Caregiver time off

• ....and more

N ort hwester n Mutual pays on a geographic-specific salary structure and placement in the salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity as well as the cost of labor in the market; and other conditions of employment. At Northwestern Mutual, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Please note that the salary range listed in the posting is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location. Please click for additional information relating to location-based pay structures.

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

If you work or would be working in California, Colorado, New York City, Washington or outside of a Corporate location, please click for information pertaining to compensation and benefits.