Process and post daily incoming payments (checks, ACH, credit cards) to customer accounts
Process credit card payments daily and reconcile batch deposits vs bank deposits
Download remittance information from online portals
Daily morning report checks to ensure compliance
Monitor accounts receivable aging report and follow up on past-due balances via phone and email
Reconcile customer accounts and resolve billing discrepancies or disputes
Communicate with internal teams (customer service, sales, operations) to resolve issues
Enter and create credit and debit memos as adjustments
Apply credits and process customer refunds as needed
Assist with month-end close by preparing AR reports and reconciliations
Generate and send accurate invoices to customers in a timely manner
Familiarity with collections processes and credit terms
Escalate delinquent accounts to management or collections as appropriate
Ability to manage a high volume of transactions and meet deadlines
Must have previous A/R and collections experience
Ideal candidate will have a working knowledge of ERP/Accounting software
Possess strong Microsoft Excel skills
Have strong attention to detail with problem-solving skills
Willingness to be cross trained in other areas of the accounting department
Ability to work independently or cohesively in a team environment
Must possess strong customer service skills and be able to act in a professional manner
Ability to learn/adapt to changing requirements/situations
Availability to work 8:30AM – 5:30PM
Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, physical or mental disability, sexual orientation, gender identity, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.