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Pharmacy Technician
Milwaukee, WI
Job Description
JOB SUMMARY:
Primary responsibility is to provide excellent patient care to our patients and assist the pharmacist in the prescription filling process. Responsible for providing customer service and assisting the Pharmacists in filling prescriptions, entering information into computer, ordering and receiving product, checking in orders, stocking, record keeping, answering telephone calls, selling sundry and prescription items via point-of-sale, and maintaining the overall conditions of the Pharmacy Department. This requires accurately and efficiently operating the cash register, providing various services at the Pharmacy service counter, properly identifying patients, transporting medications to and from areas of the clinic grounds and Pharmacy, wearing personal protective equipment as directed, and maintaining security and control of all funds in the cash register.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Primary responsibility is to provide excellent patient care to our patients and assist the pharmacist in the prescription filling process. Responsible for providing customer service and assisting the Pharmacists in filling prescriptions, entering information into computer, ordering and receiving product, checking in orders, stocking, record keeping, answering telephone calls, selling sundry and prescription items via point-of-sale, and maintaining the overall conditions of the Pharmacy Department. This requires accurately and efficiently operating the cash register, providing various services at the Pharmacy service counter, properly identifying patients, transporting medications to and from areas of the clinic grounds and Pharmacy, wearing personal protective equipment as directed, and maintaining security and control of all funds in the cash register.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Maintains supplies, drug, and sundry inventory:
- Orders and procures drugs from the appropriate sources; shelves items alphabetically by generic name; projects drug usage so that the pharmacy does not run out of needed drug items; properly stores drugs that have special storage requirements (e.g. refrigeration).
- Receives and fills clinic and pharmacy supply orders for a wide variety of items stocked. Makes routine tours of area serviced by pharmacy to ascertain replenishment needs. Incumbent is qualified to perform inspections that comply with AAAHC standards. .
- Receives drug shipments; records, receipts in files maintained for that purpose; notifies the pharmacists of any delayed shipment, partial receipts or similar events affecting stocks.
- Will assist pharmacy staff in maintaining cleanliness of the main pharmacy, pharmacy storage areas and other clinic drug store areas.
- Will be responsible for proper storage of drugs in areas assigned (i.e. expiration dates, rotation of drug stocks).
Repackages drugs into usable size:
- Prepackage drugs from bulk stores into prescription size, maintains control logs as required for quality control and statistical purposes. Generates required labels with attached correct auxiliary labels.
- Bulk compounds, packages and labels complex products and maintain control logs.
- Packages drugs for shipment (e.g., returns of outdated drugs. manufacturer, prescriptions to be mailed to patients. returns and loans to other Service Units).
- Repackage bulk drugs into unit dose containers under pharmacist supervision. Will maintain control logs for quality control and statistical purposes.
Assists the pharmacists in their patient care activities:
- Types prescription labels, calculates doses to match physician's order with pharmacy stocks and adjusts label accordingly; fills prescriptions.
- Records prescription refills and dispensing of Over-the-Counter drugs onto the patient’s medical record. Explains pharmacy policies and prescription directions to patients as necessary.
- Occasionally instructs and supervises untrained assistants (e.g., students, volunteers) in the performance of simple pharmacy tasks.
- Has knowledge of (or is capable of learning) and participates with pharmacy and medical staff in documentation and performance of AAAHC/IHS activities to include QM/I
- Is able to register patients into the pharmacy system (including insurance information), submit to insurance providers, and investigate and resolve unpaid claims.
KNOWLEDGE REQUIRED BY THE POSITION
- This position requires a substantial degree of specialized skills and knowledge of technical pharmaceutical work and a thorough knowledge of the routines and procedures of the pharmacy.
- Requires typing a minimum of 50 words per minute and knowledge of pharmacy computer system.
- Requires skill in operation and care of various types of pharmacy equipment, such as counting and labeling machines, typewriters, pharmacy balances, and other pharmacy equipment.
- Requires good reading skills due to necessity of reading physicians’ handwriting, drug labels, and medical chart entries, order cards and written instructions from pharmacists.
- Requires adequate math skills to compute requested amounts of drugs and supplies to the amounts obtainable in the pharmacy and for accurate measuring and weighing of pharmaceuticals.
- Requires some knowledge of drug storage requirements (e.g., refrigeration, double locked storage, etc.), so that these requirements are complied with when drugs are received.
- It is recommended that the incumbent has completed a certified pharmacy technician course.
- Requires knowledge of record-keeping systems used in the pharmacy for statistical reporting, for drug use monitoring, for quality assurance monitoring, for report and document filing and for recording drug orders and receipts.
SUPERVISORY CONTROLS
- The incumbent works under the supervision of a pharmacist. Tasks are assigned by general oral instructions, occasionally in writing. Close supervision is given in patient care activities. Minimal supervision is given in duties related to pharmacy inventory management and clinical restocking.
- Incumbent arranges the sequence and timing of own work.
- The work is checked for adequacy of results. Work on prescriptions is carefully checked.
GUIDELINES
Written and oral guidelines are used to package and properly label drugs. Quantities are determined by previous usage patterns; these are amended to accommodate anticipated changes in usage patterns and medical staff and seasonal drug use. Labels must conform to clinic Pharmacy standards. Drugs are manufactured according to written specifications.
COMPLEXITY
Accuracy in his/her work is of prime importance, due to the direct effect the incumbents work may have on the provision of health care services. Many tasks are interrelated, e.g., supplies must be ordered, transported to the areas where they are needed, packaged into usable sizes and properly labeled. Drugs that are in short supply must be reported to the pharmacists for reordering. Records of all activities must be maintained. Frequent dose calculations must be made while filling prescriptions.
SCOPE AND EFFECT
The technician's work increases the efficiency and effectiveness of the operations of the pharmacy and the onsite clinics. This is accomplished by having many of the mechanical portions of the pharmacist's duties performed by the technician so that the pharmacist can spend more time in direct patient contact activities.
PERSONAL CONTACTS
The incumbent contacts are primarily with clinic personnel, including physicians, nurses, supply clerks, housekeepers and medical records personnel. He/she has daily contact with patients while working in the main pharmacy, primarily for informational purposes. Incumbents will wear personal protective equipment as directed or as appropriate for the health and safety of themselves and others.
PURPOSE OF CONTACTS
Obtain information from patients and medical staff concerning medications to be dispensed. Answers routine inquiries from doctors, nurses and other staff on the availability of specific items (e.g., drugs in stock, new drugs on order and dosage forms available in the pharmacy).
QUALIFICATIONS (Education and Training):
Written and oral guidelines are used to package and properly label drugs. Quantities are determined by previous usage patterns; these are amended to accommodate anticipated changes in usage patterns and medical staff and seasonal drug use. Labels must conform to clinic Pharmacy standards. Drugs are manufactured according to written specifications.
COMPLEXITY
Accuracy in his/her work is of prime importance, due to the direct effect the incumbents work may have on the provision of health care services. Many tasks are interrelated, e.g., supplies must be ordered, transported to the areas where they are needed, packaged into usable sizes and properly labeled. Drugs that are in short supply must be reported to the pharmacists for reordering. Records of all activities must be maintained. Frequent dose calculations must be made while filling prescriptions.
SCOPE AND EFFECT
The technician's work increases the efficiency and effectiveness of the operations of the pharmacy and the onsite clinics. This is accomplished by having many of the mechanical portions of the pharmacist's duties performed by the technician so that the pharmacist can spend more time in direct patient contact activities.
PERSONAL CONTACTS
The incumbent contacts are primarily with clinic personnel, including physicians, nurses, supply clerks, housekeepers and medical records personnel. He/she has daily contact with patients while working in the main pharmacy, primarily for informational purposes. Incumbents will wear personal protective equipment as directed or as appropriate for the health and safety of themselves and others.
PURPOSE OF CONTACTS
Obtain information from patients and medical staff concerning medications to be dispensed. Answers routine inquiries from doctors, nurses and other staff on the availability of specific items (e.g., drugs in stock, new drugs on order and dosage forms available in the pharmacy).
QUALIFICATIONS (Education and Training):
- Wisconsin Pharmacy Technician License (Currently licensed or submitted application)
- High School Graduate.
- Good written and verbal communication skills required. Able to interact with people easily (clients, families, providers, office staff, etc.), must put the client's needs ahead of own.
- Perform applicable functions within the Electronic Health Record and other software such as Excel and Word.
- Ability to maintain confidentiality and follow HIPAA regulations.
OTHER REQUIREMENTS:
- Pharmacy Technician Certification (PTCB) preferred.
- Annual TB screening.
- Annual and individual trainings
- Excellent communication and interpersonal skills; ability to develop rapport and maintain positive, relationships with a variety of patients, staff and providers.
- Ability to understand and react with cultural sensitivity to client needs.
- Bilingual with English/Spanish preferred.
OTHER SIGNIFICANT FACTORS:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands to manipulate objects, tools or controls; reach with hands and arms; and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Noise level in the work environment is usually quiet.
Work is performed in an office environment utilizing various office equipment including, but not limited to, a computer, copy machine, fax machine, and multi-line phone. Ability to communicate effectively over the telephone, by computer and in person is expected. Ability to perform well in a fast-paced work environment, and to adjust to changes is expected. Reliability is highly valued.
This is a general outline of the essential functions of this position and shall not be construed as an all-inclusive description of all work requirements and responsibilities. The employee may be required to perform other job-related duties as requested by the designated work leader(s). All requirements are subject to change over time. All positions at the Gerald L. Ignace Indian Health Center have the responsibility to carry out functions to maintain inspection and survey readiness, participate in Quality Improvement initiatives, as well as assist in and/or provide education for health promotion and disease prevention. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands to manipulate objects, tools or controls; reach with hands and arms; and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Noise level in the work environment is usually quiet.
Work is performed in an office environment utilizing various office equipment including, but not limited to, a computer, copy machine, fax machine, and multi-line phone. Ability to communicate effectively over the telephone, by computer and in person is expected. Ability to perform well in a fast-paced work environment, and to adjust to changes is expected. Reliability is highly valued.
This is a general outline of the essential functions of this position and shall not be construed as an all-inclusive description of all work requirements and responsibilities. The employee may be required to perform other job-related duties as requested by the designated work leader(s). All requirements are subject to change over time. All positions at the Gerald L. Ignace Indian Health Center have the responsibility to carry out functions to maintain inspection and survey readiness, participate in Quality Improvement initiatives, as well as assist in and/or provide education for health promotion and disease prevention. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
GLIIHC supports a safe, healthy and drug-free work environment through criminal and caregiver background checks and pre-employment drug testing. GLIIHC maintains a smoke-free environment.
The Gerald L. Ignace Indian Health Center, Inc. provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. Equal Opportunity employer/Veteran/Disabled. American Indian and Veteran Preference employer.
Special Notes/Instructions
Complete online application. If assistance or a different application format is needed contact resumes@gliihc.net or call Kaye Marty at (414) 316-5040.
Job Summary
Start Date
ASAP
Employment Term and Type
Regular, Full Time
Hours per Week
40
Work Hours (i.e. shift)
MW 8-5 TTh 8-7 F 8-12
Salary and Benefits
17.20-20.00/hour
Health, Dental, Vision, Life/Short/Long Term Disability, FSA, 401K, Generous PTO and Sick Leave, 6 Paid Holidays
Required Education
Certification or Vocational
Required Experience
Open
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